IT Systems Administrator
Employer: Housing Ombudsman
Location: all our roles are available office-based, hybrid or home-based
Temporary: 12 month fixed term contract
Working hours: Full time
Salary: £42,935.56 plus excellent benefits
Closing date: 23.59 on Sunday 5th April 2026
-
Opportunity to use your systems administration experience and expertise in supporting CMS / CRM systems (ideally Workpro) within a rapidly expanding organisation that makes a difference to millions of households in England.
As a core member of our IT team, your remit will involve troubleshooting, providing advice and developing guidance, with a primary focus on key business systems administration to ensure access, licensing and other controls are compliant and secure.
You will be a subject matter expert (SME) in the administration, effectiveness and security of all key business systems (including but not limited to, our case management system (CMS) Workpro, Finance system (Oracle), and HR system (People HR)), and you will be pivotal in supporting the wider IT team in troubleshooting, developing improvements and ensuring system compliance and development in your specialist area.
Primary responsibilities include:
Ensuring that all systems are appropriately licensed, accessed, maintained and developed, working with system expert users across the organisation.
Contributing to disaster recovery / business continuity plan with appropriate redundancy and backup systems.
Ensuring that the asset management of the organisation is kept up to date with accurate record keeping.
Ensuring that IT best practice is followed, in line with our operating practices / policies and central government Functional Standards.
Managing escalation of incidents and issues with internal senior colleagues and external IT system suppliers as required and supporting senior colleagues with effective contract management against SLAs.
Supporting the development and enforcement of key business system related policies, processes and procedural guidance.
Participating in IT systems related projects as a technical adviser.
Key requirements include significant working experience in IT systems support, with a qualification in ITIL (v3/4) and / or IT security certification being desirable. Your experience will include the administration of Microsoft 365 and Azure AD; a breadth of knowledge of IT infrastructure (hardware, databases, operating systems) and IT applications, in addition to service management processes.
It’s an exciting time to join our ambitious, influential and growing organisation.
In addition to the salary offered, we also offer a range of other benefits including a commitment to a healthy work / life balance, including a 35 hour working week.
For further details, please click ‘apply’ and download the information pack. When applying, within your supporting statement, please refer to the essential criteria in the person specification and evidence how you meet it.
CLOSING DATE: 23.59 on Sunday 5th April 2026.
PLEASE NOTE: Following unprecedented levels of interest in our vacancies, we reserve the right to close the role early. We intend on closing this role immediately if / when we receive 120 applications. We therefore strongly recommend that you apply as soon as possible.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Get ongoing support throughout your job search with The Work From Home Hub’s on‑demand Q&A service.
When you join The WFH Hub blog, you gain access to a private Facebook group where you can ask job‑search questions every week, plus over 70 helpful blog posts - all for a one‑time fee of £5.
Whether you need help checking a detail in a job advert, getting a bit of encouragement before an interview, wondering what questions you might be asked, or figuring out where to look for part‑time, evening or term‑time roles, it’s a space designed to support you throughout your search.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.