IT Product Lead - Witness Box
Employer: Victim Support
Location: Home Working - The post holder may be required to undertake travel within England and Wales as required to meet business needs and demand.
Working hours: Monday to Friday 9-5
Salary: £42,521 per annum
Closing date: 31/12/2025
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At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
Flexible Working Options: Including hybrid working.
Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
Birthday Leave: An extra day off for your birthday.
Pension Plan: 5% employer contribution.
Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
Wellbeing Support: Employee assistance programme and wellbeing support.
Inclusive Networks: Access to EDI networks and colleague cafes.
Sustainable Travel: Cycle to work scheme and season ticket loans.
Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As the Witness Box Product Lead, you will provide leadership and management for the development and operational functionality of Victim Support’s Witness Service case management system, WitnessBox 2.0.
You will be responsible for driving the advancement of the WitnessBox user specification, ensuring it is developed in collaboration with colleagues, the Ministry of Justice (MOJ), and other stakeholders. This includes managing the change control process, overseeing audits, monitoring system performance, and leading improvements.
Your responsibilities will include:
Managing the WitnessBox change control process and ensuring compliance.
Leading the development and continual improvement of WitnessBox policies and procedures.
Overseeing testing strategies and user acceptance testing (UAT).
Maintaining training resources and induction plans.
Engaging stakeholders and converting requirements into business needs.
Undertaking data analysis and reporting to inform system enhancements.
About You
You will have a proven track record in product leadership, with experience in managing digital products or services through various development phases. You will be confident in applying Agile methodologies, translating business needs into deliverables, and collaborating with stakeholders to deliver effective solutions.
You will need:
Experience in product or programme leadership to achieve strategic objectives.
Strong knowledge of Agile, Lean, or user-focused methodologies.
Ability to manage product delivery across different phases of development.
Excellent problem-solving and stakeholder engagement skills.
Strong organisational and time management skills.
Competent IT skills and familiarity with digital product management principles.
Desirable:
Qualifications in product or project management (Prince2, Agile, UX).
Experience with web-based applications and coding languages.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.
How to apply
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
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