Telephone advisor (Wales)
Employer: Energy Saving Trust
Location: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff).
Working hours: Full-time
Salary: £24,570 per annum
Closing date: 22 September 2025
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Issue Date: 8 September 2025
Closing Date: 22 September 2025
Position Ref: RD 1409
Location: Flexible within Wales. Home-based or blended working (home and office-based from our office in Cardiff).
Hours: Full-time
Salary: £24,570 per annumWho we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Here are some of the benefits we offer:
25 days of annual leave plus bank holidays, with additional leave earned through length of service
Three extra days off over the Christmas period as a gesture of goodwill
A competitive pension scheme with generous employer contributions
Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
Two paid volunteering days per year – a chance to give back to the causes that matter most to you
Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.
The team
Our Wales based advice centre delivers programmes for Welsh Government and service partners across the UK. Our team strive to achieve excellent quality results and advice to customers who require our support and guidance.
We bring a collaborative approach to the challenges our customers face whilst always bringing the knowledge, leadership, and expertise to deliver a zero-carbon society.
The role
If you have experience working in a call centre, proven ability of delivering high standards of customer service and are interested in energy saving initiatives, we want to hear from you!
We are looking for individuals to join our team who can work independently whilst working towards team targets. We’re looking for someone who has good IT skills, excellent telephone, written and customer care skills.
In this role you will ensure all enquiries are answered and accurately recorded within specified service levels and time scales. You will also be encouraging householders to take the next steps towards making energy efficient improvements to their home.
What you’ll do
Provide excellent customer service, exceeding the minimum standard of call quality required.
Ensure all enquiries are answered within specified service levels.
Ensure all enquiries are accurately recorded within specified timescales.
Provide timely and proactive follow-up information via telephone and via email.
What you’ll bring
A passion for customer excellence.
Excellent communication, listening and advice skills.
Attention to detail for data input and quality.
For more information, please see job description.
Applications close 23.59, 22 September 2025. Interviews are intended to be held week commencing 29 September 2025.
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