Talking Therapies Course Administrator
Employer: Vita Health Group
Location: Please note: although this role is primarily home based, you must live within commutable distance (ie 20 miles max) of one of the following offices, as you may be required to work from an office on occasion: Bristol, BS1 1LT - Loughborough, LE11 5RF - Harlow, CM18 7BL - Halifax, HX1 2EQ - Newcastle, NE1 3DY - Nottingham, NG1 6EE - Kent, ME13 8NX
Temporary: Fixed Term
Working hours: 37.5 hours per week
Salary: £24,882 full time equivalent
Closing date: 6 October, 2026
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The Role:
We are looking for a highly organised and proactive administrator to support the delivery of psycho-educational webinars focused on NICE-approved treatments for mild to moderate mental health conditions. In this role, you will provide essential administrative support to a dedicated clinical team delivering a range of short-term psychological therapies for individuals experiencing depression, anxiety, and related conditions.
This is a fantastic opportunity to contribute to a service that makes a real difference, ensuring smooth coordination of webinars while supporting clinicians in delivering high-quality care.
This role is fixed term maternity cover.
Please note: although this role is primarily home based, you must live within commutable distance (ie 20 miles max) of one of the following offices, as you may be required to work from an office on occasion:
Bristol, BS1 1LT
Loughborough, LE11 5RF
Harlow, CM18 7BL
Halifax, HX1 2EQ
Newcastle, NE1 3DY
Nottingham, NG1 6EE
Kent, ME13 8NX
Main responsibilities include:
Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
Daily preparation of sending links and booklets for webinars that are happening each day.
To assist with collating/emailing handouts and other course materials as necessary. Updating and adapting as needed.
To assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
Monitoring attendance for each webinar session.
Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.
Record national outcomes data regarding individual patient activity using Iaptus.
Proactively manage non-attendance through contact with patients who do not attend sessions or for those who do not complete their weekly questionnaires.
Manage webinar discharges in line with non-attendance policy and course completion.
Skills and Experience:
Essential:
IT literate
GCSE maths and English grade C or above or equivalent
Competent in Excel
Microsoft Teams experience
Previous experience of working with and dealing with the public (specifically via telephone and emails) – 2 years minimum
Previous experience of working in an administration role – 2 years minimum
Excellent verbal and written communication skills
High levels of accuracy and attention to detail
High level of enthusiasm and motivation
Ability to work under pressure and problem solve issues as they arise
Excellent time management skills
Personal resilience and ability to deal with emotionally distressed service users
Previous administration experience
Some flexibility with shifts may be required to assist with cover due to staff absence
An awareness of and commitment to supporting and facilitating diversity and inclusion
Desirable:
Basic understanding of a Talking Therapies service
Previous work experience within an NHS setting
Previous experience of working in a call centre would be an advantage
About Us
As part of Spire Healthcare, we’re proud to build on a legacy of improving lives for over 30 years and continue to deliver primary care physical and mental health services accessed through the NHS, via employer-funded care and at our network of private clinics.
Working here
We are an award-winning employer regularly recognised at industry events and our latest employee survey revealed the top reasons for working here as:
Supportive teams and managers
A positive and inclusive culture
Strong well-being and mental health support
Trust, autonomy and flexibility
We invest in your growth with frequent career progression opportunities and development initiatives including mentoring, secondments, management training and regular clinical CPD webinars. You will enjoy a competitive salary, flexible working options and a comprehensive benefits package – further details here Careers - Vita Health Group
Equality Diversity & Inclusion
We are proud to be an equal opportunities employer dedicated to creating a workplace where everyone feels valued and supported. We actively support a range of initiatives including:
Disability Confident Leader
Positive action through Ethnicity and Gender Matters initiatives
Employer with Heart and Mindful Employer status
Menopause Friendly accreditation
Learn more about our EDI commitments here Equality, Diversity & Inclusion - Vita Health Group.
Additional information
All applicants must be legally entitled to work in the UK and subject to a DBS check at offer stage.
Your application data is handled securely in accordance to UK GDPR guidelines.
We may close jobs to new applications earlier than original stated closing date.
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