Supplier & Support Services Team Leader (North West)
Employer: Onward
Location: This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West office's (Didsbury, Liverpool and Accrington) as the business requires.
Temporary: Secondment or Fixed Term Contract for 9 Months
Working hours: Full time - 37 per week
Salary: £42,950 per annum
Closing date: 12/01/2026
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We offer a competitive salary of £42,950 per annum
32 days annual leave plus bank holidays
Opportunity to further increase annual leave with service or through the holiday purchase scheme.
Immediate entry to our Pension scheme (matched contributions up to 10%).
A great flexible working environment, with a range of family friendly policies.
Simply Health cash plan with financial benefits and the option to extend to your family.
Cover includes dental, optical, physiotherapy, 24HR private GP access and much more.Paid leave for absence including sickness, maternity, paternity, and adoption leave.
Access of up to £150 annually through the ‘Learning for life’ scheme.
Access to a wide range of discounts and cash back offers, ranging from retail and automotive to holidays and cycle to work scheme.
Develop your career with support and access to training and qualifications.
About the role
We are now recruiting a 'Supplier & Support Services Team Leader' to join our property team on a 9-month temporary basis. This role will be home based with no daily requirement to attend the office but the appointed candidate will be required to attend meetings across our North West office's (Didsbury, Liverpool and Accrington) as the business requires.
The purpose of the role is to lead a team working to provide a comprehensive range of administrative and business support functions to ensure a safe, reliable, quality, efficient responsive repairs and void materials supply chain service and fleet services. Delivering a materials supply chain across the service including contract performance and delivering to the requirements of the business.
The ideal candidate must have Experience in working with Gas Materials and Supply chain experience through multiple national suppliers. Experience of working through material stock systems such as Stock Right Now, Open accounts and Ebis.
Key Responsibilities
Delivery
Lead the administrative functions, whilst supporting the supply chain services, to deliver the work required to meet the needs of logistics and materials supply chain. Support the delivery of improvements identified by senior managers in the quality of services and the efficiency of the services provided.
Systems
Responsible for implementing appropriate systems and controls that support the delivery of projects, continuous improvement and that risks are monitored and managed effectively in delivering a materials supply chain system.
Planning
Responsible for all aspects of Support Services including all trades materials and logistics regarding Fleet. Assist with the effective management of vehicle fleet and lead the teams to identify where improvements can be gained.
Budgets
Working with the Fleet and Logistics Manager, assist with the key operational and financial targets related to the running of the material supply chain.
Partnership Working
Directly assist and work with planning teams, to ensure the effective use of all resources including supply chain. Provide a delivery in materials and logistics to all direct reports on evolving issues within Day-to-Day repairs, Voids and Gas contracts.
Health and Safety
Ensure operatives are moving and operational monitored on a daily basis in safe working practice within the company fleet.
Customer Services
Ensuring customers are provided with a reliable service and treated with respect.
Line Management and Leadership
Provide line management and leadership to the support team and manage resources to ensure that objectives are achieved.
Skills & Experience
Essential:
Experience of leading a team in a similar construction, trade-based maintenance materials or fleet based business.
Proven ability to lead and manage colleagues to deliver a quality customer centred materials and fleet supply chain.
Commercial knowledge and understanding of a construction, trade-based maintenance materials or fleet based business.
Ability to effectively manage productivity, and resource/materials supply chain.
Detailed knowledge of either materials supply chain or Fleet management.
Experience of delivering customer service.
Experience of partnership working.
Experience of working as part of a team.
IT skills – Microsoft office to Intermediate level.
A Full UK Driving Licence and access to a car.
Desirable:
Knowledge of working and experience of working in a direct line operative materials supply chain service or Fleet management service with a comparable workforce to Onward Repairs.
Qualifications
Essential:
Educated to GCSE standard or equivalent qualification/ experience.
Desirable:
Relevant qualification / experience of developing a Logistics portfolio of multiple suppliers around the northwest with Contract performance.
About Onward
Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across in 52 neighbourhoods across the region.
We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.
In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.
We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.
Please note that we reserve the right to close the vacancy early prior to the closing date.
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