Employer: Pinpoint
Location: This is a remote role based in the UK, Spain, Portugal or Poland, with occasional in person team meetups
Working hours: Full Time
Salary: Not listed
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Hi 👋 I'm Mountain, Head of Technical Success at Pinpoint.
We build and sell software that helps in house recruitment teams attract, hire and onboard the right people. We're a team of about 100 across the UK, EU and US, with a mature product, strong product market fit and happy customers.
Technical Success clears the technical path for everyone who touches a customer. When Sales, Customer Success or Implementation hits something complex inside the platform (a careers site change, a bulk data job through our API, an integration, a migration, an escalation nobody else can crack), it lands with us. We've just welcomed our first Senior Technical Success Engineer, and we're expanding how the team works around automation and AI rather than more hands on the queue. We want the next person to help build that, which is why we're hiring a second Senior Technical Success Engineer.
That's where you come in. You look at a queue of tickets and see the workflow behind them. You'd rather fix the pattern than close the ticket, you reach for AI to do it, and you check what it gives you before a customer ever sees it. You won't know every technology on day one, but you're the kind of person who figures it out.
What you should know up frontThis is a remote role based in the UK, Spain, Portugal or Poland, with occasional in person team meetups
You'd report to me, inside R&D, working alongside a small team and partnering every day with Customer Success, Implementation, Sales and our engineers
This is not a support role. Support is reactive; this role exists to remove the reasons support gets called
We're an AI first team. AI writes our scripts, builds our tooling and does real work in our workflows, and we expect you to raise that bar, not just meet it
Pinpoint is still very much a startup. Priorities shift and not everything is defined, and we want people who do well in that
Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions
What you'll do
Build AI workflows, scripts and automations that take apart the repetitive work in careers site changes, bulk data jobs and onboarding, so the queue shrinks instead of grows
Solve the technical problems that block customer facing teams, from API and integration work to data migrations and platform configuration
Get under the hood of the platform to understand not just what a customer sees, but why it behaves that way and where the real fix lives
Turn recurring customer friction into clear signal for the product squads, not just a closed ticket
Be the technical partner in the room with customers, able to talk to their IT team and their talent team in the same conversation
Build alongside our first Senior Technical Success Engineer to set the standard for how the growing team works
In practice, that means work like:
Make careers site changes and fix them when they break, from custom application forms, tracking pixels and HTML and CSS tweaks to embeds that stop working after a customer changes their own site
Run bulk data jobs through our API, from mass updates and retagging thousands of records to cleanups and exports
Set up and debug integrations, including SSO, job board feeds, HRIS and onboarding handoffs, calendars, and customers' own API and webhook builds
Migrate data for customers moving off another ATS, mapping fields, cleaning messy exports and getting it all in clean
Crack the escalations no one else can, like the email that didn't send, the sync that failed silently or the config doing something nobody expected
What you'll bring
Hands on technical work for customers across integrations, data, configuration and debugging, ideally at a B2B SaaS company
Something you've built with AI and still rely on, such as a workflow, agent or automation that took real work off your plate, not a certificate or a tool you tried once
Working code in Python, JavaScript or similar, enough to write and debug your own scripts that call an API, move or clean data, or automate a task, plus an understanding of what's going on underneath any no code tool you use
An instinct to fix the system behind a problem, not just the problem in front of you
Sound judgment about AI, including knowing when it's confidently wrong and when not to use it at all
Comfort with ambiguity, and a habit of figuring things out rather than waiting for a spec
Ease in front of a customer as well as under the hood. Most people are one or the other; we need both
Motivation to solve customers' technical problems after the sale, rather than to carry a number
Bonus: a background in technical support or support engineering where you outgrew the ticket queue and started building your way out of it
You may not enjoy this role if
Your AI experience is a course and a forked repo rather than something you built and use
You want to stay heads down and never speak to a customer
You need every problem to come with a documented answer before you'll touch it
You want to architect deep software systems all day. This role is broader and lighter touch than that by design
What we offer
We want Pinpoint to be the best place you've ever worked, somewhere you feel valued, supported and excited to grow. Here's what you get:
Comprehensive healthcare: excellent medical, dental and vision coverage for you and your family
Unlimited holidays: take the time you need to rest and recharge
Mental health support: unlimited, immediate access to professional counselling via Spill
Retirement contributions: 401k or pension contributions depending on your location
Remote first: work where you're most productive, with flexibility and trust as the default
Equity with real upside: share in the long term value you help create
Fully paid parental leave: up to 16 weeks of paid leave for new parents
Learning budget: annual funds for courses, books or anything that supports your growth
A detailed overview of our benefits is here.
What you're wondering
Who will I work with? Me, Mountain, Head of Technical Success. You'd work closely with our first Senior Technical Success Engineer and the wider TS team, and partner every day with Customer Success, Implementation, Sales and Engineering
What tools will I use? Python, JavaScript, HTML and CSS for careers site work, our own API, and AI tools to build workflows and automations (n8n and similar). You'll also lean on Pinsight, our internal AI assistant, Guru, our process library, and our engineers
What does success look like? In your first 90 days, you'll carry a real share of the queue, roughly 80% queue and 20% protected time to build, because you can't take apart a system you haven't worked inside. By the end of your first quarter, you'll have shipped your first automations that take a repeat job off the team's plate for good
Is this a new role or a backfill, and why now? It's a new seat. We hired our first Senior Technical Success Engineer in the autumn, it's working, and we're growing the team around the same idea: fewer tickets done by hand, more of the work done by things we've built
What is the salary range? We'll cover pay openly in the first conversation, so nobody's time is wasted
Where can I be based and what hours do you expect? Anywhere in the UK, Spain, Portugal or Poland. You work 9 to 5 in your own time zone, and nobody is expected to work someone else's hours
How am I employed? Directly employed in the UK, and through our employer of record everywhere else
About Pinpoint
We’re changing the way companies hire, and rewriting the rules of recruitment.
We’re a high-growth HR tech company building software that makes hiring faster, fairer, and more human, fixing the broken processes that make it hard for great candidates and great companies to find each other.
Founded in 2018, we bootstrapped our way to 500+ customers and £5M ARR before raising private equity funding in 2023 to support our next stage of growth. Today, we’re 93 people across six countries, serving more than 1,000 organisations worldwide. We scale deliberately, with sensible unit economics and no layoffs, because we’re building for the long term, not the next funding round.
Our product is deep and configurable enough to support complex hiring workflows, yet simple enough for teams to love using every day. That balance is what makes Pinpoint different. We back it up with genuine care, including fast (under 90 seconds) support from real people who know the product.
Our culture is built on genuine transparency and values we actually use to make decisions. Even as we’ve moved past early-startup noise, everyone here still shapes how we operate, taking ownership, staying curious, and solving problems proactively. As we scale, we balance structure with flexibility while holding ourselves to a high bar for respect and kindness.If you’re excited by meaningful problems, high ownership, and working with smart, kind teammates, we’d love to hear from you.
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