Operations Manager
Employer: Capita
Location: Work From Home, UK
Temporary: Fixed Term Contract - Up until March 2027
Working hours: Full time
Salary: Up to £60,000 depending on experience
Closing date: April 9, 2026
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We're currently recruiting for an Operations Manager who will be responsible for the performance and delivery of all HR Admin/Payroll services, ensuring quality, accuracy, adherence to policies, procedures, and service delivery remains compliant with legislation and statutory requirements.
Responsibilities
Assess changes in the market environment and proactively identify opportunities to improve service quality, workforce management, and system capability.
Lead and manage the workforce strategy ensuring team members have the required skills, knowledge, capability, and a customer‑focused mindset. Ensure performance targets for all team members are monitored, ensuring consistent delivery against KPIs and quality standards are met.
Lead monthly team meetings, daily and weekly check ins with Team Leaders ensuring support, direction and performance oversight.
Support with complex payroll and system queries, applying in‑depth knowledge of payroll processes and varying terms and conditions across education clients, determining required actions and engaging the correct technical or operational teams.
Maintain oversight of all active onboarding projects, ensuring progress, risk management, and client communication are effectively managed. Participate in internal project calls for onboarding clients, managing risks and liaising with clients as needed.
Ensure all Local Authority and locally agreed changes to Terms and Conditions are delivered accurately, on time, communicated to the relevant teams and are applied in line with statutory and contractual requirements.
Attend and participate in client review meetings, ad hoc client meetings, client engagement events, virtually and face to face. Support the People Partnering Team in the delivery of joint training sessions to clients.
About You
Ability to perform in a high-pressure environment
Payroll background - essential
Educational industry experience - desired
Effective time management of priorities and deadlines
Showing empathy to colleagues who are contacting our service with pay/HR related queries
A willingness to support on projects and ad-hoc tasks.
About Capita Education:
Capita works in partnership with schools, academy trusts and local authorities to provide specialist expertise, ensuring every child and young person receives a good education, is in a safe and healthy environment and is given expert guidance to realise their full potential.
At Capita we provide traditional back-office support services such as HR to schools and multi academy trusts. We also have a specialised education and skills support organisation, Entrust.
Entrust is a joint venture company between Staffordshire County Council and Capita and has supported educational establishments across England to improve outcomes since 2013.
As an education and skills support services organisation, we’re all about excellence in education, creating better outcomes and making things easier for our customers. It’s central to everything we do.
What’s in it for you?
A competitive basic salary (Up to £60,000 depending on experience)
23 days’ holiday (rising to 27) with the opportunity to buy extra leave
The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.
Join us and discover a career with purpose. #CareersWithPurpose
🤝 Customer first, always🧑💻 Fearless innovation✅ Achieve together💙 Everyone is valued
What we hope you’ll do next:
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.
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