Project Delivery Assistant (Scotland)
Employer: Energy Saving Trust
Location: Flexible within Scotland. Home-based, blended or fully office based (from our office in Edinburgh).
Temporary: Fixed term until 31 March 2027 (possibility of extension)
Working hours: Full time (37.5 hours a week)
Salary: £26,662.50
Closing date: 05 October, 2026
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The role
As Project Delivery Assistant, you will provide effective administrative support across a range of grant and loan programmes that help customers access funding and support for energy saving improvements. Sitting within Services Delivery, the role is central to making sure applications and claims are processed accurately, customers receive clear and helpful communication, and records are maintained in line with Energy Saving Trust quality procedures.
Success in this role means delivering a positive customer journey, verifying information against agreed criteria, resolving queries with applicants, installers and colleagues, and contributing to high standards of service quality. You will help ensure customers receive the support they need to make informed decisions, while playing a practical part in Energy Saving Trust’s mission to address the climate emergency and support people and communities.
The team
The Services Delivery team is responsible for administering and delivering loan and grant programmes, ensuring customers receive a high-quality service while contractual commitments are met. The team works closely with colleagues across programme management, finance, learning and development, and external stakeholders including the Scottish Government.
We are a collaborative and supportive team that values accuracy, continuous improvement and excellent customer service. Team members work together to solve problems, share knowledge and identify opportunities to improve efficiency and effectiveness. We encourage learning, innovation and personal development, creating an environment where colleagues can make a real impact while developing their skills and experience.
Working in this team offers the opportunity to contribute to programmes that help people and communities access funding and support, while playing a part in advancing Energy Saving Trust's mission to accelerate the transition to a more sustainable future.
What you will do
Verify information in grant and loan applications and claims against agreed criteria, following up with customers, installers and internal teams where needed.
Provide excellent customer service by supporting customers by email, letter and telephone, resolving issues and helping deliver an effective customer journey.
Maintain accurate administrative systems, databases and spreadsheets in line with Energy Saving Trust quality procedures.
Contribute to service quality measures, including high call quality and customer satisfaction standards.
Learn and apply programme processes, customer service standards and telephone management systems as you build confidence in the role.
What you will bring
Strong administrative experience, with excellent administrative and numeracy skills.
Excellent organisational skills and the ability to prioritise tasks in a demanding environment.
A proven track record in delivering excellent customer service.
Experience working as part of a multi-skilled team, with the ability to work effectively with people at different levels of seniority.
Effective communication skills for a range of audiences, including vulnerable applicants, with a positive and enthusiastic approach.
For more information, please see the job description
Please submit an anonymised CV and cover letter, removing your name, address, email address, and any other identifying details. Please note, applications submitted without a cover letter may be rejected.
As part of our recruitment process, we conduct background checks on all candidates who receive a conditional offer of employment. The nature of the scheme that we are contracted to work on with Scottish Government means that we are required to comply with UK Government standards when carrying out pre‑employment checks for new starters. This check is known as the Baseline Personnel Security Standard (BPSS).
BPSS checks include:
• Verification of identity
• Verification of right to work in the UK
• Verification of your previous 3 years of employment history, including periods spent overseas
• A basic criminal record check (DBS), and where relevant, criminal record information from countries where you have lived for significant periodsInformation obtained will only be used for the purposes of assessing your suitability for the role. Please note that if successful, any offer of employment made will be conditional pending the successful completion of the BPSS checks. To meet BPSS requirements, candidates must hold valid UK Right to Work documentation. If you have lived or worked overseas, these periods can be verified as long as the relevant evidence can be provided.
More information on the checks can be found here: https://www.gov.scot/publications/baseline-personnel-security-standard-on-amiqus-processing-data-privacy-notice/
Who we are
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
Work where you thrive
At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.
We’ll support you with:
Generous holiday (25 days + bank holidays + extra Christmas leave)
True flexibility in how and where you work (subject to role requirements)
Strong pension & life assurance
Enhanced family leave
Green travel perks (EV scheme, cycle to work)
Professional development support
Yearly wellbeing allowance
These are just some of the benefits we offer.
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