Head of Client Services
Employer: Customerwise
Location: Fully Remote
Working hours: Full-time, 37.5 hours, Monday-Friday, 9am-5pm
Salary: £34,000-£38,000 + performance bonus
Application Instructions:
To apply, please send your CV and a short covering note to tamsin@customerwise.co.uk.
-
We’re a customer experience and intelligence consultancy with a growing client base, a strong track record, and ambitious plans. Our work is genuinely specialist (mystery shopping programmes, B2B competitor intelligence, FCA compliance monitoring, client interview programmes, and in-moment feedback) and we’re good at it.
We’re looking for a Head of Client Services to join us as a central part of our next stage of growth.
What the role actually is
This is a commercial role, not a support role. You’ll own a portfolio of client relationships from day one, build your own new business pipeline, and lead proposals and pitches independently. You’ll work closely with the Managing Director on larger opportunities, but you won’t be waiting to be told what to do. We need someone who can close. Not in a high-pressure way (our clients are sophisticated and our relationships are built on trust) but with the commercial confidence to move conversations forward, handle objections, and ask for the business. If you’re energised by that part of the process, this role is for you. If you prefer to hand off once the relationship is warm, it probably isn’t.
The right person is someone who genuinely enjoys building relationships, has the commercial instinct to spot and pursue opportunities, and takes real pride in the quality of every client interaction.
What you’ll be doing
Owning and growing a portfolio of client accounts
Leading new business development independently, building your own pipeline alongside the MD
Running proposals and pitches on defined opportunities
Conducting client reviews that are genuinely useful and commercially productive
Acting as the senior point of contact between clients and the delivery team
What we’re looking for
A genuine closer, someone with a track record of taking deals over the line, not just nurturing them
Proven ability to develop new business independently, not just support it
A background in research, insight, CX, mystery shopping, or a similar consultancy or agency environment
The kind of person who builds real relationships with clients, not just manages them
Strong written and verbal communication, and high attention to detail
Comfortable working autonomously in a small, remote team
What we offer
£34,000-£38,000 depending on experience
Performance-related bonus
30 days annual leave inclusive of bank holidays
Standard workplace pension
Caboodle employee benefits platform
Fully remote, Monday-Friday
A word on culture
We’re a small team that cares deeply about quality. We challenge briefs when we know there’s a better way, we treat our clients as partners rather than contracts, and we’re genuinely ambitious about where we’re heading. If that sounds like your kind of place, we’d like to hear from you.
To apply, please send your CV and a short covering note to tamsin@customerwise.co.uk.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
About Customerwise
Customerwise is a customer experience and intelligence consultancy. We help businesses in a wide range of B2C and B2B industries understand their customers and competitors. Our work includes mystery shopping, competitor intelligence, client interview programmes and compliance monitoring.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.