Project and Programme Coordinator - Entry Level
Employer: Customerwise
Location: Home-based, UK
Working hours: Full-time, 37.5 hours, Monday-Friday, 9am-5pm
Salary: £25,000 per annum
Application Instructions:
Email your CV to tamsin@customerwise.co.uk with a short covering note. Please tell us:
Why you’d be a good fit for this role, and
Why an entry-level role is the right next step for you at this point.
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About us
Customerwise is a customer experience and intelligence consultancy. We help businesses in a wide range of B2C and B2B industries understand their customers and competitors. Our work includes mystery shopping, competitor intelligence, client interview programmes and compliance monitoring. We’re a small, friendly team working fully remotely across the UK. We care about doing great work, being honest with each other, and helping our people grow.About the role
This is an entry-level role at the heart of how we deliver for clients. You’ll keep our projects running smoothly behind the scenes: scheduling, briefing, checking and organising. You’ll learn customer experience research from the ground up, with full training and support from an experienced team.What you’ll be doing
Scheduling assignments and matching them to suitable customer experience researchers
Finding and recruiting researchers through online outreach, including LinkedIn, Facebook and specialist groups
Preparing written briefs and questionnaires for projects, using templates and guidance from the team
Setting up projects and running reports on our online platform, SASSIE
Briefing researchers, answering their questions, and giving friendly, constructive feedback
Carefully quality-checking researcher reports, and helping to write client reports
Keeping clients updated and building good working relationships with them
Sharing ideas on how we could work better or raise the quality of what we deliver
Helping out with other tasks as the business grows and changes
Is this role right for you?
This role suits someone at the start of their career, or someone moving into office-based work from a related area, such as:administration or coordination
customer service
hospitality
research
a recent degree.
You don’t need project management experience or qualifications. We’ll teach you everything you need. If you already manage projects, budgets or teams, this role is likely to feel like a step back, and we’d rather be upfront about that.
What we’re looking for
Real care for detail. You notice the small things and take pride in getting them right.
Good organisation. You like planning things out step by step and keeping on top of several tasks at once.
Eagerness to learn. You pick things up quickly, follow processes well, and welcome feedback.
Initiative. When something goes wrong, you look for a solution and ask for help when you need it.
Clear, friendly communication, both written and spoken.
Reliability. You follow through on what you’ve said you’ll do, every time.
The right to work in the UK, a quiet place to work from home, and a reliable internet connection.
Our values
We look for people who share our values:Relentless Quality: We take pride in getting the detail right.
Fearless Innovation: We’re always looking for better ways to work.
Partnership in Action: We work closely with clients, researchers and each other.
Integrity Without Compromise: We’re honest, even when it’s hard.
People-Powered Excellence: Our people are what make our work great.
Growth and development
You’ll learn every part of customer experience research operations, including SASSIE, and gain insight into lots of different industries. We like to develop people from within. As your skills and confidence grow, there will be chances to take on more responsibility over time.How to apply
Email your CV to tamsin@customerwise.co.uk with a short covering note. Please tell us:Why you’d be a good fit for this role, and
Why an entry-level role is the right next step for you at this point.
Our process includes a remote interview. Shortlisted candidates will then complete a 2–3 hour work trial. The trial uses “dummy” exercises based on real tasks in the role. We gain no benefit from this work other than assessing suitability, and it gives you a real feel for the job.
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About Customerwise
Customerwise is a customer experience and intelligence consultancy. We help businesses in a wide range of B2C and B2B industries understand their customers and competitors. Our work includes mystery shopping, competitor intelligence, client interview programmes and compliance monitoring.
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