Product and Platforms Lead

Employer: Blood Cancer UK

Location: Office attendance is flexible and based on the requirements of the role. We expect an average of one day a month in our London office, depending on business needs. 

Working hours: Full time

Salary: £53,500 - £55,000 per year

Closing hours: August 11, 2025

• Job description

  We are looking for an experienced Product and Platforms Lead to head up the team responsible for our core digital and data platforms - including the CRM, website and other key systems. These platforms are critical to how people access support, engage with our work and how teams deliver services across the charity.  

  You will set the technical strategy, ensuring platforms are well-integrated, user-focused, high-performing and aligned with organisational priorities. You’ll also play a key role in exploring how emerging technologies, such as AI, could enhance our platforms and services over time. This role plays a vital role in enabling our strategy by making sure our systems support effective, joined-up and responsive ways of working.  

  The Product and Platforms Lead also holds responsibility as the charity’s named Data Protection Officer (DPO), providing leadership on data privacy, compliance and information governance.  

  Our culture and benefits package are award winning, and our staff survey tells us that we’re a great place to work. Office attendance is flexible and based on the requirements of the role. We expect an average of one day a month in our London office, depending on business needs. 

  We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. 

  Since 1960 we have invested more than £500 million in blood cancer research in the UK. Where we’ve invested, survival rates and quality of life have improved. We’ve been working to beat blood cancer for over 50 years, and we won’t stop until we do. Be a part of our story and help us change the world. 

  We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy, we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

  Key Responsibilities

  MAIN ACCOUNTABILITIES 

  • Set and maintain the technical vision and roadmap for Blood Cancer UK’s digital and data platforms, ensuring alignment with organisational goals and user needs. 

  • Identify and assess emerging technologies, including AI, that could improve platform capability, personalisation or user experience, and work with colleagues to test their potential in a safe, strategic way. 

  • Oversee the development and integration of digital and data systems. 

  • Act as senior decision-maker for platform architecture and product direction. 

  • Lead and develop a team of product owners, supporting effective backlog management, prioritisation and continuous improvement cycles. 

  • Manage relationships with external technology partners, freelancers and agencies - ensuring quality, delivery, and value for money. 

  • Ensure all platforms meet high standards of accessibility, GDPR compliance, security, uptime and performance. 

  • Serve as the organisation’s Data Protection Officer (DPO), leading on data privacy, compliance and information governance. 

  • Promote platform governance best practices, including roadmap visibility and prioritisation frameworks. 

  • Manage platform budgets and reporting, ensuring cost-effectiveness and strategic alignment. 

  • Act as a strategic partner across the charity, advising colleagues on platform-related risks, opportunities and trade-offs. 

  • Manage, lead and develop the product and platforms team to ensure excellent levels of engagement and performance and that objectives are achieved. 

  All employees at Blood Cancer UK promote the organisation’s vision, mission and core values and are committed to actively promoting equality, diversity and inclusivity. This includes attending and assisting at Blood Cancer UK events and activities as required, including occasional evening and weekend work. All employees are expected to follow Blood Cancer UK’s policies and procedures and do any reasonable thing required by their manager. 

  Skills Knowledge and Expertise

  Skills 

  • Strong strategic thinking and problem-solving skills, with the ability to make confident decisions in complex, fast-moving environments. 

  • Skilled at setting product and platform direction that balances user needs, technical sustainability and organisational priorities. 

  • Clear and credible communicator, able to build trust with both technical and non-technical audiences. 

  Knowledge 

  • Strong understanding of digital and data platform architecture, including CRM, CMS, data pipelines and API-led integrations. 

  • Strategic awareness of digital governance, compliance and risk management — particularly in regulated environments including GDPR. 

  • Practical understanding of user-centred design and accessibility, and how to embed these principles in platform development. 

  • Awareness of emerging technology trends and their potential to support a mission-led organisation. 

  Experience 

  • Experience leading digital platform strategy, product development and integration at an organisational level. 

  • Demonstrated success in setting and delivering product roadmaps, and in shaping platform evolution through the integration of emerging technologies to support strategic goals and evolving user needs. 

  • Track record of managing external partners and in-house teams to deliver sustainable platform improvements. 

  About Blood Cancer UK

  FLEXIBLE WORKING & OUR BENEFITS
  
  We welcome conversations about part time working, job shares, and all forms of flexible working right from application stage. You can get in touch with us at recruitment@bloodcancer.org.uk if you want to ask us anything about flexible working.
  
  Benefits: We think our benefits are brilliant, and the majority start from day 1. These are just a few of them:

  • 30 days annual leave PLUS bank holidays

  • Generous pension scheme and Life Assurance

  • Enhanced maternity, paternity and adoption leave, as well as study leave and a day off to move house

  • Wellbeing is a priority for us, we offer a wide range of individual and team support in our Wellbeing Hub

  • Our Academy is our in-house Continued Professional Development (CPD) learning and development programme, including an internal mentoring scheme. We have organisation-wide focus days, which are days set aside for you to focus on your own development, without being interrupted by emails and meetings.

  • Cycle to work and season ticket loans

  • Opportunity to take sabbaticals

  You can find full details about our benefits on our website.

  
  Location: Working agile means we changed from having a culture where people are expected to be in the office from 9am to 5pm to one where we’re much more focused on what they deliver. We've built a positive culture where autonomy, trust, wellbeing and flexibility allow us to recruit and retain the very best people.   We recognise that teams still need to come together regularly to develop relationships and strengthen collaborative working.   Therefore, for the majority of roles, your contractual place of work will be one of our offices. The expectation for how often you will be required to attend the office is outlined in the job profile and will be discussed with you.   Details about our hybrid and agile working approach (including how travel expenses work) can be found on our website.
  
  HOW TO APPLY
  We ask you to send us a CV and cover letter. In your cover letter, we'd like to know why you're interested in working with us at Blood Cancer UK. It's also helpful if you tell us why you think you are a great candidate for this role based on the skills, knowledge and expertise section above. Your cover letter doesn't have to be too long, 1-2 pages is ideal. Please don't add photos or graphics to your CV, as we use blind shortlisting at this stage of the process.
  
  Full details about our recruitment processes, including how we use blind shortlisting and what to expect at each stage of the process can be found on our website. Sometimes we close our vacancies early, usually because we have had a lot of great applicants, so we’d always encourage you to apply early rather than wait until the deadline.
  
  WHY WORK AT BLOOD CANCER UK?

  We're the 9th best charity in the UK to work for according to Best Companies 2021! 
  
  We started because of Susan, we’ll get there because of you.

  
  Blood Cancer UK was started by one family who lost their daughter, Susan, to blood cancer, and that history and sense of family continues to shape who we are today. When you join Blood Cancer UK, you don’t just become an organisational employee – you become part of a collaborative community dedicated to funding research into beating blood cancer that includes some of the most inspiring people you’ll ever meet. 

  
  And we’re not that far away from beating blood cancer. We’re confident we can do it within the next generation, and this makes us hugely ambitious and gives us a sense of real urgency. It also means we’re changing quickly as an organisation as we constantly challenge ourselves and strive to become more and more effective. This pace of change means working here isn’t for everyone. But if you’re excited by the chance to work in a fast-paced, agile and supportive environment with the focus and ambition to beat blood cancer this could be the place for you! We focus on results rather than time spent at a desk, so we deliver more for people affected by blood cancer.
  

  Blood Cancer UK offers the chance to work for and with people affected by blood cancer, and the opportunity to advance your career and develop your skillset whilst taking on exciting new challenges and making your mark. 

  
  
  EQUALITY, DIVERSITY & INCLUSION
  We are committed to actively promoting equality, diversity, and inclusivity. Read our statement which reflects our strong drive to change in this area.

  To this end we would welcome approaches from individuals from underrepresented groups, including minoritised communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives.
  
  You can read some examples of how we can support you through the application and interview process here.

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