Customer Education Team Coordinator
Employer: Arbor Education
Location: Remote
Working hours: 20 hours per week, 8:00am to 12:00pm
Salary: Full time £25,125 per annum, (£13,400 per annum actual salary based on 20 hours per week)
-
Location: Remote
Salary: Full time £25,125 per annum, (£13,400 per annum actual salary based on 20 hours per week)Working Hours: 8:00am to 12:00pm
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
You’ve probably seen the headlines. Heavy workloads, constant change, admin pressure on teachers and staff at every level… sometimes it feels like this is just part and parcel of school life today. But it doesn’t have to be this way.
We passionately believe that there’s a better way to work. And it starts by giving everyone the right tools and technology for the job.
We’re building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.
Ultimately, we’re here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.
About the role
Our Customer Education team is a growing department with 15+ FTE and a bank of external freelance trainers delivering a complex mix of services including multi-product training & consultancy to customers and partners. The role of Customer Education Team Co-ordinator is crucial to ensuring our team operates efficiently and delivers exceptional educational experiences
We are looking for an organised and tenacious Team Co-ordinator to join our Customer Education team. The remit and focus of the role is to:
Coordinate schedules and workflows for the Customer Education team which boosts team efficiency
Reduce the administration burden associated with booking training.
Assist the Head of Customer Education and Customer Education Team Leads to ensure that the team runs smoothly and ensure our customers receive exceptional educational experiences
Work closely with the Learning and Content Manager to ensure that the team schedule is optimised
Work with customers and other teams within the organisation to ensure that training is booked and delivered in a timely manner
It’s a broad and exciting role, so we’re looking for someone up for a challenge - if you’re a great communicator and have outstanding organisational skills, this is the role for you!
Responsibilities
Coordinate schedules and workloads for the Customer Education team.
Contribute to team meetings, ensuring clear communication and collaboration.
Track team performance metrics and report on progress towards goals.
Own the scheduling of the Customer Education team resource
Provide administrative support to the Customer Education team in responding to customer enquiries about training bookings, agendas and resources.
Work collaboratively to ensure that customer education resources are current (e.g. FAQs, Arbor Foundations programme, CPD calendar).
Requirements
About you
Excellent planning and organisational skills
Excellent analytical skills
Excellent communication and influencing skills
Able to work across multiple key stakeholders
An understanding of customer education service resource planning and exposure to sales pipelines
Able to work under pressure
Use of systems including (but not limited to) Google suite, Gainsight, Asana, Zendesk, Articulate
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
All of our roles champion flexible working and we are happy to discuss what this means to you!
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Interview process
Phone screen with the Talent Acquisition Manager
Interview with the Head of Customer Education and a Customer Education Team Lead
We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at careers@arbor-education.com.
Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.
Arbor Education is an equal opportunities organisation
Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.
Refer a friend: Know someone else who would be good for this role? You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200! Simply email: careers@arbor-education.com
Please note: We are unable to provide visa sponsorship at this time.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
