People Operations Assistant
Employer: Citizens Advice
Location: Blended between office and home (England and Wales). Time in office negotiable.
Temporary: Maternity Cover, 12 months
Working hours: Part time, 21.5 hours per week
Salary: £17,203 per annum plus London allowance if applicable
Closing date: 17/08/2025
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Location: Blended between office and home (England and Wales). Time in office negotiable
Reporting to the People Operations Manager, you will work across the recruitment, transactional people services and payroll. A good understanding of these areas is essential for this role.
You will help provide assistance and guidance to managers, as well as be responsible for the administration of the recruitment process, the full employee life cycle and be able to advise on any pay and benefit queries.
You will advise managers and employees on the interpretation and application of policies, procedures and guidelines through multiple channels.
The successful candidate will have paid experience of working in an HR or recruitment function, working to and meeting SLAs and using a ticketing system to respond to queries and experience of using an ATS and an HRIS.
You will possess a high level of numeracy and proven ability of applying this in a transactional HR setting and a commitment to working to deadlines and to instruction, ensuring accuracy and collaborative working with other team members.
Possessing a flexible, pragmatic and customer-focused approach, you will be able to identify sensitive issues and tailor responses accordingly.
Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.
Experienced in understanding and interpreting people policies and practices (including legal implications) and providing practical business-focussed first-line advice and guidance to employees and managers.
A commitment to working to deadlines and to instruction, ensuring accuracy and collaborative working with team members.
A flexible, pragmatic and customer-focused approach; ability to identify sensitive issues and tailor responses accordingly.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants
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