Operations Security Manager
Employer: Guide Dogs
Location: This is predominantly a home-based role with the occasional requirement to attend Guide Dogs offices.
Temporary: 12-month fixed-term role
Working hours: 35 hours per week worked Monday to Friday, 9am to 5pm.
Salary: £55,000 - £70,000 per annum + excellent benefits
Closing date: 24 August 2025
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Join Guide Dogs as our Operational Security Manager – Protecting the Technology That Powers Life-Changing Work
At Guide Dogs, we help people with sight loss live the life they choose, and behind this mission is a robust, secure technology infrastructure that keeps our organisation safe. We're looking for an exceptional Operational Security Manager (OSM) to lead the charge in safeguarding our digital landscape and ensuring our services continue to support thousands of lives every day.
This is a high-impact role where you'll take ownership of our security operations function. From threat intelligence and vulnerability management to real-time monitoring, penetration testing and incident response.
You'll build and manage a centre of excellence for security operations, overseeing both in-house capabilities and third-party partners, including our 24/7 outsourced Security Operations Centre (SOC). You'll work closely with technology teams across the organisation to embed security into the fabric of everything we do, from the earliest stages of technical planning to live service management.
As the primary lead for cyber incident response, you'll plan, run, and continuously improve our response capabilities. You'll monitor emerging threats and vulnerabilities, drive timely remediation efforts, and provide early warning systems that keep Guide Dogs ahead of the curve.
Your expertise will shape the design and delivery of technical solutions, working in close collaboration with our Head of Information & Cyber Security and Change teams. You'll be responsible for maintaining and improving our security software and hardware, developing playbooks and procedural documentation, managing technical risk, and translating complex data into meaningful insights to guide strategic decision-making.
This role also offers the opportunity to directly manage and mentor Security Engineers, helping to shape a strong, capable team that supports both the day-to-day and long-term security goals of Guide Dogs.
If you’re passionate about operational security, thrive in a mission-driven environment, and want your work to make a tangible difference in people’s lives — we want to hear from you.
This 12-month fixed-term role is 35 hours per week worked Monday to Friday, 9am to 5pm. This is predominantly a home-based role with the occasional requirement to attend Guide Dogs offices.
No two people with sight loss are the same, and none of our people are either. So, we are proud to offer a range of person-centred benefits that can support each member of staff in ways that really mean something to them – and show them how much they mean to us. We offer a flexible benefits package, discounts and cashback scheme, a generous holiday allowance and matched contributory pension scheme to care for our people.
About Us
How to apply
Further details on the full role are attached below. When you are ready to apply, submit an online application form via this page.
If you would like to have an informal conversation about the role before applying, or require any accessibility support to apply, our friendly recruitment team is ready and waiting to help. Call them on 0118 3540345 or drop an email to recruitment@guidedogs.org.uk.
As part of your application ensure you provide evidence and examples of how your skills & experience meet the criteria as set out in the attached job description. You will also be asked to complete a few job-specific questions as part of this application process, so please be prepared to write your answers to these questions.
If you want to know more about the teams who work at Guide Dogs, you can find it on our Careers Page
Our Commitment to Diversity and Inclusion
Guide Dogs welcomes applications from all sections of the community and actively encourages diversity to maximise achievements, creativity and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce and that all job applicants and employees receive equal and fair treatment, regardless of age, race, gender, religion, sexual orientation, disability or nationality.
As a Disability Confident Employer, we are proud, whenever possible, to offer an interview to all candidates that meet our selection criteria, and who indicate they wish their application to be considered under our Disability Confident interview commitment. For more details, visit our careers site.
If you are successful you will need to provide evidence of your right to work in the UK via our digital ID checking supplier; in addition, we cannot offer visa sponsorship at this time.
Every day is different at Guide Dogs. And no person with sight loss is the same. We work side by side, on our sites and in the community, in schools and on our streets, supporting people to live the life they choose. Our staff therefore also work in different ways to support the delivery of our life changing work.
Safeguarding
Guide Dogs is committed to safeguarding and promoting the welfare of all children, young people and adults at risk of harm with whom we work. We expect all our employees and volunteers to fully share this commitment.
At Guide Dogs, we believe in fair and equitable hiring practices. A criminal record will not automatically disqualify an applicant from consideration for a position. Each case will be evaluated individually, taking into account the nature of the offense, its relevance to the role, and the time that has passed since the incident. We encourage all candidates to disclose relevant information, and we assure you that it will be handled confidentially and fairly.Guide Dogs follow Safer Recruitment practices to ensure we are safeguarding the vulnerable people we work with. As part of this, we require a full work history with any gaps accounted for & a minimum of 2 professional referee details fully covering the past 5 years. If you are applying for a disclosure role, please note that you will be required to undergo an enhanced DBS check and sign up to the DBS update service.
For high volumes of applications, we reserve the right to close adverts earlier than advertised.
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