Income Officer*
Recruitment Agency: Sellick Partnership - recruiting on behalf of a large housing provider
Location: Fully Remote Working
Working hours: Full time, 37.5 hours per week, working across a shift pattern between 08:00 - 22:00
Temporary: Fixed Term Contract till October 2026
Salary: £25,883 per annum
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Sellick Partnership Ltd are currently recruiting for an Income Officer to join a large housing provider to work on a fully remote basis
Daily duties of the Income Officer:
Review rent and service charge accounts, contacting customers via phone or digital channels.
Identify reasons for non-payment and provide tailored support/advice.
Handle sensitive conversations with resilience and empathy.
Manage a caseload, offer benefit advice, discuss repayment options, and agree sustainable arrangements.
Ensure customers understand actions required to resolve debt issues.
Essential requirements of the Income Officer:
Previously worked within Social Housing
Able to work a varied shift pattern between 8am and 10pm
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