Homecharge Operations Coordinator
Employer: PodPoint
Location: Fully Remote
Temporary: 6m FTC
Working hours: Full Time
Salary: £26,000 - £29,000 / year
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We’re Pod – one of the UK’s leading EV charging providers, trusted by over 250,000 customers and powering more than 5 million miles every single day. But behind the numbers is a team of passionate people working together to shape a smarter, more sustainable future.
We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future. As part of the EDF family – the UK’s biggest generator of zero-carbon electricity – we have the strength and stability to grow for the future.
And we’ve started that growth already. In 2026, we welcomed EO Charging into the Pod family, bringing together Pod’s strengths in home, workplace, public and smart charging with EO’s specialist fleet and depot charging technology. The acquisition significantly expands our commercial fleet and energy management capabilities. Together, Pod and EO are helping logistics, transport and operational fleet customers electrify at scale, optimise charging performance and make better use of existing grid capacity.
Pod is the next evolution of Pod Point. As electrification becomes every day, Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone. With 250,000 customers already trusting us to be at the heart of their EV life, we see Pod playing a leading role in the UK’s increasingly electrified future. Our focus is on powering not just homes and vehicles, but local communities and social progress.
Pod is here to help build a brighter future for society by managing the flow of energy, making it affordable, accessible, and for the benefit of everyone.We're looking for a proactive, people-focused team member who takes pride in great customer experiences and enjoys getting stuck in. You'll join a fun, supportive team in the exciting EV industry, working closely with your team and our engineers to help customers get their chargers installed smoothly.
You'll be responsible for:
Plan & Schedule Charge point Installations - Responsible for planning and coordinating multiple domestic charge point installations across your designated region simultaneously. You’ll create efficient schedules that account for installer availability, regional constraints, and customer commitments—ensuring timely completion while maximising resource utilisation and reducing downtime.
Maintain customer satisfaction by delivering a positive customer experience - You’ll proactively communicate any changes with customers, offering reassurance and reliable timelines, helping uphold Pod’s reputation for Trust and exceptional customer care.
Efficiently respond to phone calls with Domestic Operation enquiries - Act as the first point of contact for all domestic operations calls, manage our phone lines by offering confidence and accuracy in every interaction, responding to installer and customer enquiries related to scheduling, progress or technical queries.
Build and maintain relationships with the installers in your area - Collaborate closely to maximise regional installation capacity, optimise route planning, and reduce travel times, ensuring teams work smarter, reflecting our Edge in operational efficiency and commitment to sustainable practices.
Essential Requirements
Experience balancing and prioritising multiple projects simultaneously.
Able to remain calm under pressure and make super quick decisions to solve any problems that may arise.
Technically minded and able to pick up electrical jargon and systems easily.
Great at building relationships with customers and internal stakeholders.
Comfortable working with numbers and data.
Bonus Skills
Passionate about sustainability.
Experience in the EV industry.
What's in it for you?
Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Podpoint Charger
Discounted energy tariff (Pod Power or EDF Employee Programme)
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary
Virtual GP provided by HealthHero
Employee Assistance Program
Free Mortgage Advice
Discounted Gym Memberships
Cycle2Work Scheme
Important Information:
You must have the legal right to work in the UK. We celebrate diversity and encourage applications from all backgrounds. Your privacy is important to us, all information shared will be handled according to our Candidate Privacy Notice.
Good luck and we look forward to speaking with you soon!Key Responsibilities
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About Pod
As one of the UK’s top EV charging providers, Pod is trusted by over 250,000 customers and powers more than 5 million miles every day. We started off in 2009 as Pod Point, helping people make the switch to electric as EVs began to hit the road. Today, we’re leading the way into a smarter energy future.
We’ve evolved from simply installing chargers to building a connected, intelligent charging network that supports homes, workplaces, and public spaces across the UK. We're the go-to for automotive giants like Mercedes-Benz, Hyundai, Jaguar Land Rover and BMW and support customers on the go through our partnership with Tesco. We're partnering with energy leaders Centrica and EDF and collaborating with Taylor Wimpey, Redrow and Barratt Developments to grow EV charging infrastructure in new homes.
Our smart charging solutions don’t just serve drivers; they help balance the grid, reduce energy costs, and make clean energy more accessible to everyone.
Pod offers a supportive, inclusive environment where collaboration, care, and ambition go hand in hand. Whether you’re helping a customer install their first home charger or designing the next generation of smart charging tech, you’ll be part of a team that’s driving real change.
As the UK accelerates toward net zero, Pod is building the infrastructure, and the team, to power that future. People who care, who innovate, and who want to be part of something bigger. If you’re looking for a career with purpose, a team that supports you, and a company that’s shaping the future of energy, Pod might just be the place for you.
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