Helpline Officer
Employer: Crohn's & Colitis UK
Location: Hybrid with a minimum requirement of 12 in-person days per annum
Temporary: Maternity cover
Working hours: Part-time, 28 hrs per week
Salary: £23,384 (£29,231 FTE) per annum
Closing date: Monday 20 April (9am)
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We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.
We’re Crohn’s & Colitis UK and we’re changing what it means to live with these lifelong, incurable gut conditions. Around one in 120 people in the UK have Crohn’s Disease or Ulcerative Colitis, navigating life with an unpredictable condition that could flare up at any time. And the impact can be devastating: plans turned upside down; work and education on hold; relationships and wellbeing under strain; dreams for the future paused. No one should face that alone. That’s where we come in.
We provide trusted information, support cutting-edge research and lead bold campaigns designed to get people talking about Crohn’s and Colitis like never before. We’re transforming understanding, building the recognition these conditions deserve and uniting our community to drive real change.
We're fighting for a tomorrow where everyone living with Crohn's or Colitis has everything they need to live well, and for a future where we don't have to live with it at all.
Crohn's? Colitis? We'll face it together.
Join our team!
Salary: £23,384 (£29,231 FTE) per annum.
Hours: Part-time, 28 hrs per week
Place of work: Hybrid with a minimum requirement of 12 in-person days per annumWe are looking to recruit a part-time maternity cover Helpline Officer (28 hours per week). The successful applicant will work as part of a team and be responsible for providing an individual, evidence-based, up-to-date response to people contacting Crohn's & Colitis UK's Helpline service in accordance with the Charity's policies and procedures.
About You
You will need excellent communication and interpersonal skills and significant experience of supporting people (either in the community or via telephone). You will be adept at contributing to multi-team projects whilst being able to manage and deliver individual workload and have experience of working in a collaborative team approach
Please see our Recruitment Pack for details of our full Job Description and Person Specification.
Our location
Our head office is in Hatfield, Hertfordshire, so we are easily accessible by road and rail. This is a hybrid role with plenty of scope for working from home, although there will be times when you will need to be at face-to-face meetings. There is a requirement for you to attend 12 in person days a year, including directorate meetings, Team days and the charity’s mandatory ‘All Staff Together’ days which ordinarily take place four times a year at our offices in Hatfield or a location in London.
What we can offer you:
25 days' annual leave plus bank holidays, increasing one day per year up to 30 days
Salary Sacrifice Pension Scheme
Flexible working options
Enhanced maternity, adoption and paternity pay
24/7 Employee Assistance Programme
Wellbeing programme
Interest free season tickets
Cycle to work scheme
Free parking and secure bike locks
Training and development financial support and/or study leave
Performance review and development scheme
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