Digital Product Lead (Wales)
Employer: The Refugee Employment Network (REN)
Location: This is a remote, home-based role and candidates must be based in Wales. As this role is funded by the Welsh Government to support the delivery of our Wales-based Refugee Employment Marketplace pilot, it is a requirement that the postholder is based in Wales and able to build relationships and engage with stakeholders across the country. We recognise that remote working may not be suitable for everyone and are happy to discuss any specific requirements with successful candidates.
Temporary: Fixed term contract from September 2026 until 31 March 2027, with the potential to extend subject to future funding.
Working hours: 3 or 4 days a week. The Refugee Employment Network (REN) is committed to flexible working, and we are open to discussing arrangements to accommodate your needs.
Salary: £32,000 full-time equivalent (pro rata £19,200 for 3 days per week or £25,600 for 4 days per week).
Closing date: 5pm on Sunday, 9 August
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About the Refugee Employment Network
Our mission is to ensure that all refugees can access appropriate, fulfilling and paid employment in the UK.
The Refugee Employment Network (REN) is the UK’s national network dedicated exclusively to refugee employment. With a growing network of 400+ members across all four UK nations, REN is uniting a national community committed to creating opportunities for refugees, spanning a wide range of industries and professions.
We connect refugees to job opportunities
Our Jobs Board, mentoring programmes, and job fairs connect refugee talent directly with employers and employment opportunities, and employers to refugee talent.
We strengthen the refugee employment ecosystem
Our network of businesses, local authorities, and refugee charities collaborates.
to advance refugee employment, share best practices, and drive systemic and scalable change.
We Influence Policy and Shift Narratives
We advocate for refugees’ right to meaningful, dignified work. We influence employer practices, public perceptions and government policies to support refugee-inclusive employment.
About the role
We are seeking a Digital Product Lead to lead the implementation and rollout of the Refugee Employment Marketplace and wider digital systems across the Refugee Employment Network.
The Refugee Employment Marketplace is a digital platform connecting displaced people with jobs, employers and employment support.
Working closely with developers, partners and users, you will help ensure the Marketplace is successfully implemented, accessible, adopted and scaled across Wales and the wider REN network. We’re looking for someone who enjoys turning ideas into practical solutions, building relationships and using digital to create social impact.
Key Responsibilities
1. Digital Product Development & Delivery
Lead the implementation, customisation and continuous improvement of the Refugee Employment Marketplace to meet REN’s organisational goals and user needs.
Work with external platform providers and developers to coordinate product delivery, customisation, timelines and ongoing improvements.
Build and maintain project plans, documentation and delivery processes to support successful implementation and rollout.
Coordinate platform testing, user feedback and troubleshooting to improve functionality, accessibility and user experience.
Support the integration of REN’s wider digital systems, including website and CRM.
2. Co-design & Partnerships
Convene and coordinate REN’s Digital Advisory Group to inform the design and continuous improvement of the Refugee Employment Marketplace.
Facilitate focus groups, user testing and feedback sessions with refugees, employers, charities, local authorities and employment advisers to improve platform design, accessibility and user experience.
Ensure experts by experience are meaningfully involved in shaping and testing the platform.
Build strong relationships across REN’s network to support collaboration, learning and the growth of the Marketplace.
3. Platform Rollout, Training & User Support
Lead the rollout and adoption of the Refugee Employment Marketplace across Wales and the wider REN network.
Develop onboarding processes, training and guidance to support effective use of the platform.
Act as the first point of contact for user support, including account setup, login support, troubleshooting and user journey guidance.
4. CRM, Website & Digital Infrastructure Management
Lead the scoping, procurement and implementation of a new CRM system, including developing the brief, managing the tender process and coordinating delivery with external providers.
Oversee the integration and continuous improvement of REN’s website and wider digital systems to ensure they are connected, accessible and effective.
5. Data, Reporting & Digital Compliance
Lead on data protection, GDPR compliance and digital security across REN’s digital platforms and systems.
Maintain accurate, secure and effective data management practices, including user records, permissions and data quality.
6. Marketplace Growth, Sustainability & Impact
Build relationships with employers, industry bodies and strategic partners to grow platform adoption, secure opportunities and strengthen the value proposition of the Marketplace.
Support the matching of displaced talent to jobs, opportunities and employment support, including manual interventions where needed to improve outcomes and user experience.
Track and report on employment outcomes, employer engagement and platform impact to inform growth, improvement and sustainability.
Person Specification
We recognise that no candidate will meet every criterion listed below. We encourage applications from people who can demonstrate the skills, knowledge and potential to succeed in this role, even if they have gained their experience in different sectors, countries or through voluntary, community or lived experience.
We welcome experience gained through paid work, voluntary roles, community leadership or lived experience, in the UK or internationally.
Essential
Digital Product & Project Management
Experience managing or supporting the development, implementation, rollout and continuous improvement of digital products, platforms or technology-enabled projects.
Experience managing external developers, contractors or digital suppliers to deliver digital products or systems.
Strong organisational and project management skills, with the ability to work independently, use initiative and manage competing priorities.
Ability to support the implementation and adoption of new digital products, platforms or systems.
Partnerships & Training
Currently based in Wales, with the ability to build relationships and engage with employers, partners and stakeholders across the country.
Strong relationship-building skills, with experience developing partnerships and growing engagement with employers, charities, government or sector organisations to support the adoption and growth of a digital product, platform, project or service.
Ability to facilitate workshops, focus groups or training sessions to support the adoption of digital tools or systems, or equivalent transferable experience.
Ability to communicate digital information clearly to non-technical audiences through training, onboarding and user support.
Digital Systems & User Support
Experience developing, managing or supporting digital platforms, CRM systems, websites or other online tools.
Ability to provide day-to-day user support, including onboarding, troubleshooting and helping users to engage confidently with digital platforms.
Understanding of user-centred design, accessibility and digital inclusion.
Data and Compliance
Experience using data, analytics or reporting to inform digital improvements and decision-making.
Understanding of GDPR, data protection and digital security best practice.
Values & Commitment
Commitment to REN’s mission and passion for improving refugee employment outcomes, equity and inclusion.
Desirable
Lived experience as a refugee, asylum seeker, displaced person or migrant, or direct experience of the UK immigration or asylum system.
Experience of CRM procurement, implementation or data migration.
Knowledge of refugee employment barriers and the wider migration or asylum landscape in the UK.
Equity and inclusion at the Refugee Employment Network
The Refugee Employment Network values equity, diversity and inclusion in our workplace and we encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity status, or socio-economic background.
We are committed to building a team that reflects the communities we work with. We particularly welcome applications from people who identify as experts by experience and recognise the valuable insight that lived experience of forced displacement, migration and the UK asylum and immigration system brings to our work. Please note that candidates must have the right to work in the UK.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the application or interview process unless they wish to do so.
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