Digital Monitoring Operative
Employer: Xyla Healthcare Services
Location: Remote, UK
Temporary: 12 months fixed term
Working hours: Part time 2 x 10-hour shifts with occasional weekend work
Salary: £26,000 per annum plus an amazing benefits package!
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🌟 We’re Hiring!
Digital Monitoring Operative
Xyla, (part of Acacium Group)
Remote working style
12 months fixed term, Part time 2 x 10-hour shifts with occasional weekend work
£26,000 per annum plus an amazing benefits package!
Xyla is proud to support the WM5G-enabled Virtual Discharge Service, providing non-clinical digital reassurance monitoring for patients who are medically fit for discharge. This innovative service focuses on supporting patients within Discharge Pathway 0 and Pathway 1, helping them return home safely while maintaining independence and reducing the risk of readmission.
As a Digital Monitoring Operative, you will play a vital role in delivering safe, consistent monitoring using passive sensor technology. You will observe activity patterns, identify any deviations, and take appropriate action to ensure patient wellbeing through established escalation procedures.
💡 About the Role
In this role, you will:
Monitor patient activity using passive environmental sensors (e.g. kettle, door, and light usage)
Identify expected patterns of daily living and detect any unusual or concerning changes
Respond promptly to alerts and initiate appropriate escalation pathways
Accurately record observations and actions in line with service protocols
Work collaboratively with the Trust’s Digital Care Navigator to support efficient referral management
Deliver compassionate, non-clinical reassurance monitoring that supports patient independence
🎯 What You’ll Bring
We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:
The ability to provide reassurance and gather information sensitively
The ability to follow structured escalation pathways accurately
The ability to manage multiple alerts or tasks
🌍 Why Join Us?
Your work will directly shape decisions that improve our services.
You’ll help us maximise value by ensuring data quality.
You’ll be part of a supportive team where new ideas are welcomed.
You’ll have opportunities to learn, grow, and develop your skills.
✨Your Benefits
Pensions scheme, free mortgage broker service & life assurance
Wellbeing Benefits - Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops
Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance
Discounts. Shopping, lifestyle & cinema discounts
📚 Experience We’re Looking For
If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.
Strong attention to detail and ability to identify patterns and anomalies
Comfortable working with digital systems and monitoring tools
Excellent communication and organisational skills
Able to remain calm and professional when responding to alerts or escalations
🧩 Inclusion & Accessibility
We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.
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