Employer: Monzo
Location: Cardiff, London or Remote (UK) - This role can be fully remote
Temporary: 12 month fixed-term contract
Working hours: ⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
Salary: 💰 £34,000 - £40,000 depending on experience + Incentive Awards tied to your performance + benefits
Closing date: Monday 2nd November
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Our People Operations team⭐
We are looking for a People Operations Associate to join us for 12 months to provide caregiver cover. This is a fantastic opportunity to step into a high functioning team and keep our core operations running smoothly during a period of leave. Over the next 12 months we will be working on an HRIS implementation so we're looking for someone with hands on experience with HRIS design or systems migrations. Our team creates excellent employee experiences by designing and running reliable core people processes. We enable employees and managers by providing timely, accurate and user-friendly information and we own core People Systems making us the guardians of data accuracy and compliance.
Each day will be different, and you'll learn a lot about the inner operations of how a People team works. The people lifecycle covers everything from the point someone is onboarded to offboarding and everything in between. You’ll support owners of the people lifecycle to make sure we provide the best service to those in our internal community.
🔑You’ll play a key role by...
Managing core people processes:
Administering employee changes in our People systems
Benefit sign up and opt out administration
Issuing contractual change letters for our Monzonauts
Managing the offboarding process for our leavers
Issuing employment references, including regulatory references
Supporting the compilation & checking of monthly payroll, and helping with pay queries
Managing caregiver leave & other leave processes
Answering general people queries for our Monzonauts
Acting as a source of knowledge for all people policies, procedures and ways of working
Managing our mandatory training programme, and supporting Learning & Development with administration and logistics for other required training programmes
Supporting Monzo’s growth and expansion, responding to queries and managing robust processes across multiple EU countries
Auditing & Controls
Carrying out audit checks within core people processes to ensure the task has been fulfilled accurately
Regular data audits to ensure our data is accurate and complete
Ad hoc audits of critical documentation, for example: right to work documents, employment contracts, options certificates
Process design & improvement & projects:
Designing scalable People Operations workflows, supporting system migrations, and identifying opportunities to automate and optimise ways of working.
Producing and continuously improving documentation for all people processes
Supporting our People Partners & Advisors, Reward squad, Hiring squad and others on People wide projects
🤩 We’d love to hear from you if…
You have great prioritisation skills. We deal with a high volume of queries and tasks each day with varying levels of importance and different service level agreements (SLAs) to meet.
You have great attention to detail. We’re making systems changes and issuing contracts and reference letters which have to be right first time.
You have strong communication skills. We’re the first point of contact to our Monzonauts for all things People related and provide a delightful experience.
You have hands-on experience with HRIS implementations and workflow design, including supporting system migrations. You bring a strong understanding of People Operations requirements, can adapt processes to fit new systems, and proactively identify opportunities to improve and streamline ways of working.
You have an automation-first mindset. You enjoy finding ways to use AI or workflow automation to eliminate repetitive tasks.
Not required but a plus if you have supported people operations processes across Spain, Italy, France or Poland
🌈 The application journey has 4 key steps
Recruiter call
Full interview loop, which involves 1 role specific interview and 1 behavioural interview
🙌 What’s in it for you
💰 £34,000 - £40,000 depending on experience + Incentive Awards tied to your performance + benefits
📍This role can be fully remote.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
📚 Learning budget of £1,000 a year for books, training courses and conferences
➕ And much more, see our full list of benefits here
If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance.
This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Closing date is Monday 2nd November
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