Deputy Director of Product & Service Design

Employer: Care Quality Commission

Location: Home-based, with travel to meetings as required 

Working hours: Full time 37 hours per week

Salary: Executive Level 3 - £73,150 - £104,500 per annum 

Closing date:  Wednesday 16th July 2025 at 11.59pm

• Job description

  Executive Level 3 - £73,150 - £104,500 per annum 

  Contracted Hours: Full time 37 hours per week

  Contract Type: Permanent  

  Location: Home-based, with travel to meetings as required 

  Closing Date: Wednesday 16th July 2025 at 11.59pm

  Interview Dates: TBC via MS Teams

  For an informal discussion or further information on the role, please contact Mohamed – Imran Noorgat, Interim Director of Technology via his PA amanda.taylor@cqc.org.uk or for general enquiries please contact recruitment@cqc.org.uk

  
  Make a difference
  Every role at CQC contributes to our mission. If you’re looking for a new role which gives a true sense of meaning and purpose, then you’ve found it! As our Deputy Director of Product and Service Design, you’ll shape how we design and deliver services that truly meet the needs of the people who rely on health and care in England.

  
  Picture this
  Imagine leading a team that’s transforming how CQC designs its services—putting people first and making every interaction simpler, clearer, and more effective.

  . In the last year as Deputy Director of Product and Service Design you might have led the creation of a new service blueprint that streamlined how providers register with CQC, improving speed and clarity.
  . In the last year as Deputy Director of Product and Service Design, you might have introduced a new set of design standards that helped teams across CQC embed user-centred thinking into their projects.

  
  The role
  You’ll play an important part in delivering our mission.

  In this role, you’ll:
  . Lead strategy and standards: Shape and maintain our product and service design strategy, setting clear standards and ensuring best practice across the organisation.
  . Support innovation and improvement: Create space for innovation and continuous improvement, helping teams design services that are simple, effective, and user-focused.
  . Develop people and practice: Lead and grow a team of design, analysis, and business architecture professionals, supporting their development and ensuring we stay at the forefront of our field.

  
  Show us
  We'll be looking for specific skills, knowledge and experience in your application form:
  . Experience leading large-scale product and service design in complex organisations, with a focus on user needs and continuous improvement.
  . Proven ability to embed user-centred design principles across teams and influence senior leaders to adopt inclusive, evidence-based approaches.
  . Strong background in business analysis and agile delivery, with hands-on experience using tools like DevOps or JIRA to manage and track progress.

  Join us and help CQC shape the future of health and care!

  
  Compliance
  To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.

  
  Next steps
  You can read the full details of the role in the following Job Description and Candidate Information Pack:
  JD Deputy Director Product and Service.pdf

  DD Product Service Design Candidate Pack Req2656.pdf

  If you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous.  Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

  
  How to apply

  To apply for this role, please submit a copy of your CV and Supporting Statement (no more than 750-words) via the Recruitment System:

  Your Supporting Statement should cover the following:
  - How your previous experience makes you suitable for this role?
  - What strengths will you bring to the role?

  - You will also be required to complete an additional role specific question at the beginning of your application (max. 250-words)

  The Benefits

  We offer a wide range of benefits, including:

  • Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).

  • Training and development opportunities.

  • Wellbeing initiatives, such as gym discounts and meditation.

  • NHS pension scheme, with around 14% employer contribution.

  • Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!

  Please see our benefits page for the full list.

  
  Equity for all

  We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they’re a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds). If this role interests you, we encourage you to apply. Your unique perspective, skills, and experience could be exactly what we need.

  We want every candidate to feel supported and able to do their best. If you need adjustments to our process, we’ll work with you to remove any barriers. Visit our accessibility page for more on this. If you’d like to chat, please contact recruitment@cqc.org.uk.

  Please note, if you have previously informed us of adjustments you need these are not carried over and must be discussed for each individual application you make.

  We promote a workplace where fairness, respect and inclusion are a priority. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

  We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

  • Age

  • Sex

  • Gender identity or expression

  • Sexual orientation

  • Religion or belief

  • Ethnicity

  • Disability

  A Note on AI 

   AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:

  •        AI can support research, structuring and refining your writing, but your application must reflect your real skills and experience.

  •        Spell-checking and condensing word counts are great ways to use AI effectively.

  •        Do not copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience.

  •        Providing false and insincere examples goes against our core values of honesty and integrity and may lead to your application being withdrawn or termination of your employment.

  Values and visionWe are guided by our core values, which shape our work and our culture.
  Excellence – being a high-performing organisation.
  Caring – treating everyone with dignity and respect.
  Integrity – doing the right thing.
  Teamwork – learning from each other to be the best we can.
  We are a disability confident employer and a carer confident employer.

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