Customer Service/Admin Support (Hemel Hempstead)*
Employer: Recruitment Agency: Think Specialist Recruitment
Location: Before applying, please note that for the first 4 weeks you'll be required to attend the Hemel Hempstead office every Thursday and Friday from 9am to 5pm for training. There will be no weekend work for this training period and you'll be based on site with the office team. Following successful completion of training, the role will move to a fully remote working arrangement
Temporary: This is a temporary position running until March 2027
Working hours: Full Time
Salary: £15 per hour
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We are exclusively working with a long-standing client in Hemel Hempstead, an award-winning company who specialise in international operations/logistics, who are looking to recruit a Customer Service & Admin Support temp to join them on a long-term temporary basis.
This role will be ideal for someone with strong customer service and administration experience who is looking for flexible weekend work, particularly if you enjoy speaking with people, keeping things organised and supporting busy operations behind the scenes.
This position is very much an additional pair of hands for the team, providing vital support over the weekends and helping to ensure transport operations continue running smoothly.
Typically, you'll find yourself making calls to contacts on the road to obtain status updates, checking in with different loading sites, updating records, responding to queries and assisting with a range of administrative tasks to support the wider operation.
Shift Pattern: Before applying, please note that for the first 4 weeks you'll be required to attend the Hemel Hempstead office every Thursday and Friday from 9am to 5pm for training. There will be no weekend work for this training period and you'll be based on site with the office team.
Following successful completion of training, the role will move to a fully remote working arrangement, with shifts taking place every Saturday and Sunday from 9am to 5pm.
This is a temporary position running until March 2027, at which point the role will be reviewed. The position is paying £15 per hour, plus holiday accrual, and the successful candidate will need to be available to start as soon as possible.
Sound of interest so far? Here's what to expect day-to-day:
Regularly tracking and updating vehicle/delivery locations and transport updates.
Respond to customer and operational queries via phone and email.
Maintain accurate records and update relevant systems with the latest information.
Support the wider operations team with administrative tasks as required.
Escalate any issues or delays to the appropriate team members.
Ensure all communication is professional, accurate and timely.
What do we need?
Previous customer service experience is desired.
Strong administration skills with excellent attention to detail.
Knowledge of transport and logistics would be a bonus, but is not essential.
Excellent telephone manner and communication skills.
Confident communicating both verbally and in writing.
Very good knowledge of Microsoft Office products, particularly Outlook, Excel and Word.
Comfortable working independently and managing your own workload.
Reliable, organised and proactive approach to work.
Ability to remain professional when dealing with a variety of stakeholders.
We are ideally looking for someone to start as soon as possible, with onboarding expected to take 4 weeks initially and then moving onto a fully remote/weekend only rota.
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