Customer Education Specialist
Employer: Arbor Education
Location: Remote, UK. Some in-person delivery required.
Temporary: FTC until 30th June 2027
Working hours: Full-Time
Salary: up to £32,000
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Location: Remote, UK
FTC until 30th June 2027
Salary: up to £32,000
About us
At Arbor, we’re on a mission to transform the way schools work for the better.
We believe in a future of work in schools where being challenged doesn’t mean being burnt out and overworked. Where data guides progress without overwhelming staff. And where everyone working in a school is reminded why they got into education every day.
Our MIS and school management tools are already making a difference in over 11,500 schools and trusts. Giving time and power back to staff, turning data into clear, actionable insights, and supporting happier working days.
At the heart of our brand is a recognition that the challenges schools face today aren’t just about efficiency, outputs, and productivity - but about creating happier working lives for the people who drive education every day: the staff. We want to make schools more joyful places to work, as well as learn.
About the role
We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.
The remit and focus of the role is to work closely with educational organisations to assess their needs and ensure effective utilisation of the MIS. The breadth of your role includes training and consulting with schools but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.
Core responsibilities include:
Deliver online and in-person training sessions.
Design and deliver tailored services to schools, MATs and partners based on professional knowledge.
Pitch training and consultancy appropriately to users and partners, delivering this accessibly for diverse audiences.
Articulate Arbor's functionality and best practices to help customers maximize their use of the product.
Manage services for schools, including setup for new school years, assessments, etc.
Stay updated on product developments and regulatory changes.
Maintain and refresh training materials to ensure relevance.
Self-reflect and provide feedback to enhance the overall customer experience.
Travel to national client sites and Arbor offices as needed.
Requirements
About you
We’re looking for an engaging and communicative Customer Education Specialist.
Beyond that, we’d love to see:
A valid driving licence.
A relevant background in the education sector.
Ability to convey technical information to non-technical users.
Excellent presentation and communication skills.
A positive attitude towards learning and problem-solving.
Desirable experience with Arbor or similar Management Information Systems.
Friendly disposition and willingness to assist others.
A good sense of humour with the ability to inspire others.
Benefits
What we offer
The chance to work alongside a team of hard-working, passionate people in a role where you’ll see the impact of your work everyday. We also offer:
A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more!
32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
Life Assurance paid out at 3x annual salary
Comprehensive wellness benefit provided by AIG Smart Health, which provides a 24/7 virtual GP service, Mental health support, Counselling, and personalised Health Checks
Private Dental Insurance with Bupa
Salary sacrifice Pension provided by Scottish Widows
Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life!
Access to services such as Calm and Bippit (financial wellbeing coaching)
All of our roles champion flexible working and we are happy to discuss what this means to you
Social committees that plan team, office and company wide events to bring people together and celebrate success
Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
Volunteer with a charity of your choice for a day each year
Dog friendly offices!
Interview process
Phone screen
1st stage
2nd stage with presenation
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