Clinical Administrator
Employer: Lyra Health
Location: Remote, United Kingdom
Working hours: Full time
Salary: Not listed
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About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
We’re looking to add an experienced Clinical Administrator into our team. The role will involve
supporting our EAP Clinical Case Management team with data entry, data processing, assisting
with processing referrals, sourcing affiliates, managing diaries, managing bookings, processing
queries, invoicing and general administration duties. Whilst collaborating and supporting our
other global clinical teams.
As the UK and Ireland team is growing quickly, we’ll require you to be able to work in a fast
paced, agile environment, to be flexible and support our business, the growing team and our
service development. This is a great opportunity for you to help shape our business.
Responsibilities
Support the clinical team with clinical administration of cases sending sourcing emails, adding session updates to the Lyra system, and escalating queries for action.
Assist clinical specialists with the coordination of ad-hoc interventions including learning & development activities, critical incidents and ensure the capturing of such events on Lyra systems.
Assist with the recruitment and management of the affiliate therapy network.
Assists with the processing of invoices relating to clinical interventions and ensure that invoices and services / sessions invoiced for are aligned to the clinical data in the Lyra systems.
General Administration
Effective collaboration with Lyra Finance teams to ensure timely handling of invoices.
Continued engagement with the various clinical teams and Lyra affiliates to ensure that cases are effectively managed.
Work collaboratively with our global clinical teams.
Liaising with affiliate clinicians for appointments and case updates as required.
Contribute to the service and business development as required.
Flexibility in working hours and activities in line with business needs.
Play an active role in governance and quality assurance as required.
Qualifications
Essential:
Previous experience in a similar administration role.
Experience of working in high pressure, time limited environments.
Excellent communication skills.
Desirable:
Experience of working with clinicians or within a multidisciplinary team
Knowledge of working within administrative boundaries and knowing when to escalate for senior or clinical support.
Ability and experience of working autonomously from home in a remote based role.
Experience of working under pressure and in areas where clarity may be lacking.
About You
Ability to effectively prioritise multi-task and work in a time pressured environment.
Computer literacy & ability to type whilst conducting work on the phone.
Articulate with attention to detail.
Able to work independently and as part of a team.
Good time management ability.
Ability to work within a team.
A keen sense of ownership and responsibility for the quality of work produced.
Business and commercial awareness.
Customer first approach.
Openness to change with a growth mindset.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
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