Fundraising Officer
Employer: Family Action
Location: Hybrid (includes 2 days per week from London Head office, N1) or Remote
Working hours: 37 or 29.6 or 22.2 hours per week (full-time or part-time) We offer flexible working arrangements - please see below for more details.
Salary: £25,221 - £27,780 FTE per annum (pro-rata for corresponding part-time hrs), plus location allowance/Home working allowance as appropriate
Closing date: 19 Jan 2026
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Family Action & the Role’s Impact:
At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.
We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.
The External Engagement Team is responsible for developing our programme of Individual Giving; the ideal post holder will enjoy using their strengths in attention to detail and creativity in support of the growth of Individual Giving as a vital source of income for Family Action. You will also be involved in our work with major donors, legacies and in memoriam giving (if working 29.6 hours or more). There is a real opportunity to help shape Individual Giving for the organisation, and develop strong multimedia fundraising skills.
The role will be closely supported by the Individual Giving Manager, and training and coaching can be provided to enable you to take on the responsibilities of the role. Therefore, while fundraising and/or marketing experience is advantageous, for the right candidate we would consider someone with less experience.
Main Responsibilities:
• Supporting Individual Giving Manager in the development of all engagement with individual supporters including individual giving (acquisition and engagement), digital fundraising, in memoriam, legacy and major donors.
• Maintaining accurate records on the CRM database and finance reconciliation work
• Supporting in the writing and dissemination of donor communications, including contributing to appeals content, e-newsletters, and relevant website content..
• Help co-ordinating email marketing, and actively participating in planning email campaigns. Help develop donor journeys.
• Supporting the development and implementation of digital campaigns to acquire new donors, including social media activity, email activity and website content.
Main Requirements (for details check the job description and person specification):
• Interest in fundraising and making a positive difference to the lives across the country.
• Experience or an interest in developing skills in fundraising, Individual Giving, direct marketing, digital marketing, retail requiring working with CRM, administration.
• Ability to learn and feel comfortable with new systems including digital marketing tools and social media management tools. The post holder will work across many systems including Salesforce, Pardot, Google Analytics, Meta Ad Manager, Microsoft Office and PowerBi.
• Administration skills with strong attention to detail, ensuring accuracy when reviewing, amending and analysing data
• Ability to organise workload, meet competing priorities and flexibility to adapt to changing work schedules.
Benefits:
- an annual paid leave entitlement that commences at 25 working days, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Click the ‘Apply’ link below and fill out our digital application form
• Closing Date: Monday 19th January 2026 at 23:59 – we reserve the right to close this position early, so early application advised
• Interviews are scheduled to take place from week commencing 19th January 2026 virtually, with slots throughout the working day and early/late slots available.
For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: anthony.grant@familly-action.org.uk
All appointments with Family Action are subject to satisfactory Safer Recruitment checks.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.
All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.
To help remove financial barriers to working with us, we will reimburse travel costs if you are invited to attend an interview in person.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
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