Content Designer
Employer: Shelter
Location: Hybrid – office presence is required, but this can be at any hub/office location in the UK
Temporary: Fixed Term
Working hours: 35 Hours per week
Salary: £35,581.75 per annum
Closing date: 13/07/2026
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Job Introduction
Are you passionate about creating clear, accessible content that helps people understand and exercise their housing rights? Join Shelter as a Content Designer and play a key role in improving our legal content so it meets the needs of the people who rely on it.
About the role
Reporting to a Senior Content Designer, you’ll create and improve Shelter’s advice content based on evidenced user needs. You’ll have some writing experience and be familiar with user-centred design ideas. You will know how to undertake independent legal research and be comfortable reading and understanding legislation and case law to inform the content you create.Role specifics
We’re looking for someone with experience creating clear, accessible and user-centred content that meets the needs of a range of audiences. You’ll research user needs, legislation and case law to produce accurate, engaging content, using content design principles to ensure everything published meets editorial, legal, design and accessibility standards. Working collaboratively with stakeholders, subject matter experts and multidisciplinary teams, you’ll use data and analytics to evaluate and improve content performance, clearly communicate your design decisions, and apply agile and iterative ways of working. You’ll also be confident using content management systems to create, update and maintain high-quality website content.Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
This role sits in the Digital Service Content Team. The Digital Services Content Team produces advice and legal content to public and professional audiences.The wider Content and User Experience team plays a key role within Shelter by producing essential content design work for directorates across the organisation. Collectively they set the example for Shelter in digital best practice, discovery and innovation.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit your work history and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 1500 words in total.Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below in your responses:
We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
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