Customer Support Specialist*
Recruitment Agency: NOBUL RESOURCING SOLUTIONS LIMITED
Location: Remote working (UK-based) - Quarterly and annual team offsites
Working hours: full-time
Salary: £26,000 per annum
-
Customer Support Specialist | Remote (UK) | SaaS
We’re hiring a Customer Support Specialist to join a growing SaaS business serving a specialist operational industry across the UK.
This is not a “ticket-closing” support role. We’re looking for someone who genuinely enjoys solving problems, improving processes, and helping customers succeed long-term.
You’ll take ownership of customer issues from start to finish - troubleshooting systems, simplifying complex problems, delivering training, and feeding insights back into product improvements.
What you’ll be doing:
• Supporting customers via phone, email, screen share, and ticketing systems
• Investigating root causes rather than applying quick fixes
• Creating and improving support documentation and training materials
• Helping reduce recurring support demand through proactive problem solving
• Collaborating closely with Product and Operations teams
• Delivering excellent customer experiences while meeting SLA/KPI targets
What we’re looking for:
• Previous experience in a SaaS customer support or service role
• Strong communication skills and the ability to explain technical concepts simply
• A naturally curious, solutions-focused mindset
• Someone organised, resilient, and comfortable juggling priorities
• A proactive self-starter who enjoys improving systems and workflows
Bonus points for:
• Experience in waste management, logistics, transport, or operational software
• Exposure to AI-driven support tools or knowledge systems
What’s on offer:
Fully remote working (UK-based)
Quarterly and annual team offsites
Learning & development support
Health cash plan
Enhanced parental leave
Additional holiday incentives and WFH allowance
This is a fantastic opportunity to join a collaborative, ambitious team building software that supports operational businesses doing essential work
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Get ongoing support throughout your job search with The Work From Home Hub’s on‑demand Q&A service.
When you join The WFH Hub blog, you gain access to a private Facebook group where you can ask job‑search questions every week, plus over 70 helpful blog posts - all for a one‑time fee of £5.
Whether you need help checking a detail in a job advert, getting a bit of encouragement before an interview, wondering what questions you might be asked, or figuring out where to look for part‑time, evening or term‑time roles, it’s a space designed to support you throughout your search.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.