Business Change Officer
Employer: Care Quality Commission
Location: Home-based with occasional visits to CQC offices
Temporary: Fixed Term/Secondment for 6 months. Contract extension may be considered if additional funding becomes available.
Working hours: Full time 37 hours per week
Salary: £34,890 (National) or £40,746 (London - for London office based or home-based workers within the boundary of the M25) – There is also an additional homeworking allowance of £581 per annum for those working from home. Please note for part time roles – this will be pro rata.
Closing date: Monday 29th December 2025 at 11.59pm
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Make a differenceEvery role at CQC contributes to our mission. If you’re looking for an opportunity in Business Change that gives a true sense of purpose, then this role could be perfect for you. As a Business Change Officer, you’ll play an important role to promote and deliver a wide range of changes that are both diverse and complex in nature, with a strong focus on the people side of change.
The role
In this role, you’ll:Provide support for business change activities: Assist the Business Change Manager by providing administrative support, facilitating and leading meetings and workshops, and contributing to key business change activities and deliverables, using and championing recognised business change best practice and standards.
Lead discrete activities and initiatives: Take ownership of smaller Business change initiatives and activities, working autonomously to ensure successful delivery.
Understanding stakeholders’ impact: Analyse and consider the impact on stakeholders to improve adoption and engagement.
Collaborate across teams: Partner with multiple teams to ensure outcomes are understood, planned, developed, and delivered, supporting a successful transition to new ways of working through activities such as project delivery, learning, communications, and engagement.
Engage Stakeholder effectively: Build and maintain professional relationships with delivery partners and key stakeholders, both internally and externally.
Show us
We will be looking for specific skills, knowledge and experience in your application form:Solid experience in business change delivery, techniques and methodologies:
You have experience leading smaller Business change initiatives with the ability to recognise, understand and manage change resistance and an understanding of how people go through change and the change process.
You have experience supporting larger or cross-functional programmes and projects, using and championing recognised business change techniques and methodologies, best practice and standards.Data collection and analysis: Able to gather and analyse data, think creatively (‘outside the box’), and translate findings into clear, engaging presentation material.
Collaborative approach: to working with the ability to establish and maintain strong working relationships across multiple teams.
Excellent communication skills: You have effective communication skills and the ability to clearly articulate messages to a variety of audiences and stakeholders, both internal and external.
ComplianceNote for internal candidates:This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You must discuss your application with your line manager before applying.To progress your application, you’ll need to provide evidence of your right to work in the UK. Without valid right to work you won’t be eligible for the role. We are unable to offer sponsorship for this role. Some roles may also be subject to a satisfactory DBS check.
Next stepsIf you apply, you’ll need to create a profile and complete an online application form. Your application will be completely anonymous. Please see our information for applicants for more details on the process. We contact every applicant to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.
You can read the full details of the role in the Job DescriptionIf you’d like an informal chat about the role contact – Carrie Davies, Senior Business Change Manager; BusinessChange@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.The BenefitsWe offer a wide range of benefits, including:
Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year).
Training and development opportunities.
Wellbeing initiatives, such as gym discounts and meditation.
NHS pension scheme, with around 14% employer contribution.
Discount schemes (including eligibility for a Blue Light card, at a cost of £4.99 and valid for 2 years), reward vouchers, car leasing and more!
Please see our benefits page for the full list.
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