Business Analyst*
Recruitment Agency: Jackson Hogg
Location: Fully Remote (occasional UK office visits may be required)
Temporary: Contract for 2 months
Working hours: full-time
Salary: Not listed
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We are seeking an experienced Business Analyst Contractor to support a short-term process discovery and documentation project. This assignment will focus on understanding, documenting and improving operational, digital and data-driven business processes within a complex organisation.
This is a hands-on role requiring an inquisitive and proactive individual who can quickly engage with stakeholders, extract knowledge, document current-state processes and produce clear, business-friendly artefacts.
The successful candidate will investigate existing ways of working, document end-to-end processes, create process maps and Standard Operating Procedures (SOPs), and translate complex operational and technical information into accessible documentation.
Contract Details
Contract Length: 2 months
Engagement: Outside IR35
Location: Fully Remote (occasional UK office visits may be required)
Start Date: Immediate / ASAP
Day Rate: Competitive
Key ResponsibilitiesProcess Discovery & Analysis
Lead discovery activities to understand existing business processes, procedures and system interactions.
Conduct stakeholder interviews, workshops and knowledge-gathering sessions.
Analyse current ways of working and document process dependencies.
Identify process gaps, risks, inefficiencies and documentation opportunities.
Capture and document current-state processes in a clear and consistent format.
Process Mapping & Documentation
Produce Level 1, Level 2 and Level 3 process maps.
Create Standard Operating Procedures (SOPs), work instructions and process documentation.
Develop process flows, decision trees and governance artefacts where required.
Ensure documentation supports long-term knowledge retention and operational consistency.
Translate technical concepts into business-friendly documentation.
Stakeholder Engagement
Facilitate workshops and playback sessions with business and technical stakeholders.
Challenge and validate requirements to ensure documented processes accurately reflect reality.
Build strong relationships across multiple teams and functions.
Secure stakeholder review and approval of deliverables.
Delivery
Manage multiple deliverables within a fast-paced environment.
Deliver high-quality outputs with strong attention to detail.
Work independently while maintaining regular communication with programme leadership.
Incorporate feedback and finalise documentation within agreed timescales.
Essential Skills & Experience
Proven experience as a Business Analyst delivering process discovery and documentation projects.
Strong process mapping experience using Visio or equivalent tools.
Experience creating SOPs, operational procedures and business documentation.
Excellent requirements gathering and stakeholder interviewing skills.
Ability to document end-to-end business processes, controls and exception handling procedures.
Strong workshop facilitation experience.
Experience translating technical information into clear business language.
Ability to work autonomously and rapidly get up to speed in new environments.
Excellent communication and stakeholder management skills.
Desirable Experience
Utilities, energy, water or other regulated industry experience.
Knowledge of BPMN and process modelling methodologies.
Experience documenting data flows, governance and operational controls.
Understanding of ITIL environments and service management processes.
Experience supporting digital transformation or operational improvement initiatives.
Previous consultancy or contractor experience.
Technical SkillsEssential
Microsoft Visio (or equivalent process mapping tools)
Microsoft Office Suite
Microsoft Teams
SharePoint
Documentation and collaboration platforms
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