Benefits Officer
Employer: Liberata
Location: Home or Office Based, can be any Liberata office location
Working hours:Full Time
Salary: £24,522 - £26,388 (outside London) and £27,008 - £30,294 (with London Weighting)
Closing date: 28/10/2026
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The Vacancy
We are seeking to recruit a Benefits Officer to process new applications and update existing claims for Housing & Council Tax Benefits, liaise with customers both, verbally and in writing to obtain evidence relating to the customer’s identity, household, income, and capital status. This opportunity is full time and permanent and can be either homeworking or based in a local office.
Key tasks and responsibilities:
Process new applications and documents for Housing & Council Tax Benefit within Liberata operational model.
Deal with correspondence relating to claims for Benefit.
Ensure claims are determined at the earliest opportunity and within upper quartile limits.
Ensure requests for supporting evidence are clear and concise.
Ensure items affecting subsidy and overpayments are coded correctly on core system.
Ensure information relating to the customers Council Tax account is provided to the council tax department at the earliest opportunity.
Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Line Manager in a timely manner.
Play an active role in weekly and monthly Employee review (121) meetings.
Ensure knowledge is kept up to speed in relation to Liberata and local policies.
Essential Skills and Attributes:
Educated to GCSE level or equivalent with a minimum 5 grades A-C including English and Maths
Experience of working in a Benefits field
Competency in the use of various IT systems
Our Employee Benefits:
Professional development opportunities and support towards gaining professional qualifications
26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
Life assurance, which is equivalent to 4 times the basic salary
Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
Employees access a wide range of benefits, rewards, and discounts with ‘Look Inside’
Access to employee wellbeing initiatives
The Employee Assistance Programme (EAP)
Company sick pay
Occupational health advice and support
Free eye tests
Free annual flu jab
Family-friendly policies
Flexible working options
The recommend a friend recruitment referral scheme.
Cycle 2 Work Scheme
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
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