Revenues Officer
Employer: Liberata
Location: Home or Office Based, can be any Liberata office location
Working hours: Full Time
Salary: £24,522 - £26,574 (outside London) and £27,008 - £30,294 (with London Weighting)
Closing date: 28/10/2026
-
The Vacancy
We are seeking to recruit a Revenues Officer to process documentation relating to Council tax payers\accounts. Deal with customers both verbally and in writing, to obtain evidence relating to the customer’s request, handle complaints, requests for statement of accounts and appeals.
Key Tasks:
Process documents for Council tax accounts\payers within Liberata operational model.
Ensure accounts are amended at the earliest opportunity.
Process requests for Single Person discounts, direct debits, change of address, discounts, and exemptions in a timely manner.
Process requests for statement of accounts, appeals and complaints.
Process recovery administrative documents.
Ensure requests for supporting evidence are clear and concise.
Ensure information relating to customers for other service lines is provided at the earliest opportunity.
Undertake tracing function for account payers\debtors.
Undertake validation of revenues data and thru-puts.
Ensure the Performance Management tool is completed accurately and weekly performance table provided to the Team Service Manager in a timely manner.
Play an active role in weekly and monthly Employee review (121) meetings.
Essential Qualifications and Experience:
Educated to GCSE level or equivalent with minimum 5 grades A-C including English and Maths.
Experience of working in a Revenues field
Experience of Revenues systems, NEC/MRI/CIVICA and/or Equivalents
Experience\understanding in meeting targets and developing own performance.
Competency in the use of various IT systems.
Good verbal and written communication skills
Our Employee Benefits:
Professional development opportunities and support towards gaining professional qualifications
26 days holiday per annum, plus bank holidays. Entitlement increases by one additional day after five years of service and a further additional day after ten years of service.
Life assurance, which is equivalent to 4 times the basic salary
Defined contributory pension scheme; employees can contribute up to 6%, and the company will match the contribution to a maximum of 6%
Employees access a wide range of benefits, rewards, and discounts with ‘Look Inside’
Access to employee wellbeing initiatives
The Employee Assistance Programme (EAP)
Company sick pay
Occupational health advice and support
Free eye tests
Free annual flu jab
Family-friendly policies
Flexible working options
The recommend a friend recruitment referral scheme.
Cycle 2 Work Scheme
Security vetting and checks:
All successful candidates must meet the government’s Baseline Personnel Security Standard (BPSS).
External candidates: The BPSS includes a basic criminal record check (for unspent convictions). There will also be an Adverse Financial Check (AFC) which will be renewed annually. An Adverse Finance Check looks for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders.
Internal candidates: An annual adverse finance check will be required.
If you do not meet these requirements, your offer may be withdrawn.
The Company
Liberata is a leading business service provider to public and private sector organisations throughout the UK. We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services. Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.
Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion for process and an intense client focus ensures that we deliver an award winning service and our entire workforce are encouraged to demonstrate our company values.
Liberata aims to give each employee the opportunity to make a real difference; be involved in shaping the growth of the business and encourage you to try new things! If you are hardworking, enthusiastic and seeking a challenge we are the organisation for you.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Join our Substack and get practical job‑search support including: weekly Q&A, 70+ guides, flexible income ideas, weekly calls, monthly camera‑confidence sessions, expert insights, and behind‑the‑scenes updates.
£5 per month, no long‑term commitment. Come, take what you need and leave whenever it stops helping.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.