Aspiring Account Manager

Employer: Dolphin Outsourcing

Location: Hybrid, 1-2 days per week in an office close to Paddington Station in London. Ideally looking for someone within a 30 minute commute. Commute costs, including time on the commute are covered.

Temporary: This is a monthly rolling temporary position, which will be regularly reviewed.

Working hours: 17.5 hours per week, 5 days Monday to Friday

Salary: £26,130 FTE (or £13.40 per hour)

• Job description

  Introduction:

  We are looking for an individual to work with us in an employed capacity for a specific

  client (with room to discuss taking on additional client work if you would like to work

  over 17.5hrs per week).

  Whilst most of our work is done remotely, this particular client requires a Hybrid

  approach and in person support is needed 1-2 times per week in Paddington, London.

  This is a monthly rolling temporary position, which will be regularly reviewed.

  Starting salary is: £26,130 FTE (or £13.40 per hour) plus travel expenses.

  As you require less guidance/training and supervision, your salary will be reviewed in line with the company pay structure.

  Person Specification & Skills Required:

  ·       You should have a high level of demonstratable customer service experience, interpersonal and communication skills.

  ·       Ideally have some experience of Account management (or project management)

  ·       Ability to work with Corporate clients

  ·       An aspiration to gain experience and professionally grow

  ·       The ability to manage a varying work load, as you will work with a portfolio of clients with varying needs.

  ·       Able to learn and take constructive feedback as you grow into a more senior role.

  ·       Proficient in various platforms, ideally you will have used: Go High Level, but Microsoft

  ·       Office suite is required.

  ·       Experience handling data, ideally within business analytics, with experience in Power

  ·       BI advantageous

  ·       Experience of B2B ideal, and/or or a B2C service environment

  ·       Excellent organisational and time-management abilities.

  ·       Self-motivated, detail-oriented, and solution-focused.

  Availability, Location & Accessibility:

  ·       Your availability should be during 9am-5pm. The client is happy with core hours between 10am-2pm, for example.

  ·       Ideally, you should be able to commit to all 5 days, Monday-Friday.

  ·       Start date tbc, but we’re looking at August/September.

  ·       Due to the job role, some (1-2 days) in person working is required. The client is very close to Paddington Station, London. You should therefore ideally be within a 30 minute commute of the client’s location. Your travel expenses will be covered in line with our internal policies.

  ·       The client’s building has been described as “Accessible”. We are a Disability Confident Committed employer, so please inform us if you have any requirements so we can ensure you are supported through the application and your work.

  ·       There may be scope to increase your hours, either with this core client, or with other Dolphin Clients.

  Key Responsibilities:

  This is the full responsibilities of the role, which you will be working towards, but may be subject to change.

  Client Relationship & Engagement:

  ·       Lead daily, weekly, monthly, and ad-hoc client engagement activities including collaborating with the Service Delivery Manager to produce client assessment and platform summaries

  ·       Manage client data reporting, collect feedback, and proactively upsell services.

  ·       Identify new client needs, opportunities, and potential service offerings and feedback to the CEO

  ·       Convert client enquiries into sales and long-term opportunities.

  ·       Develop and maintain strong B2B and B2C engagement strategies, in collaboration with SEO and digital marketing functions

  ·       Handle client complaints with professionalism, resolving issues in a timely manner.

  ·       Maintain and take ownership of client engagement trackers and associated processes.

  Contract & Specification Management:

  ·       Support in drafting and negotiating client contracts and agreements.

  ·       Write and manage specification documents in collaboration with the CEO, to guide service and contact delivery.

  Client-Facing Asset Development:

  ·       Create and manage brand-aligned onboarding and offboarding packages.

  ·       Design and execute client engagement campaigns to improve experience and loyalty.

  Reporting & Analytics:

  ·       Provide regular reports to the board and senior leadership on client engagement, feedback, and growth opportunities.

  ·       Conduct business analytics to inform strategic decision-making.

  ·       Use data to monitor engagement success and identify areas for development.

  CRM & Systems Management:

  ·       Update and manage client relationships using the Go High Level CRM and Microsoft Bookings.

  ·       Ensure accurate and timely data entry to support tracking and relationship management.

  Internal Coordination:

  ·       Liaise closely with the administrative function and the CEO to support business development.

  ·       Collaborate across teams to align client engagement strategies with business goals.

  Finance & Invoicing:

  ·       Follow up with clients regarding outstanding invoices and payment queries, in collaboration with the CEO

The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.