Administrative Support Assistant
Employer: Woodgate & Clark
Location: Remote - UK based
Working hours: Full tine, 37.5 hours per week
Salary: Not listed
Employer: 28/11/2025
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About Woodgate & Clark
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.
To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.
As an Adjuster Support Technician, you will be at the heart of supporting the Major Loss and Liability areas of the business. The role will provide support to adjusters predominantly working on major loss and liability claims and will involve training, for those wishing to develop into an Adjuster Technician with claim handling responsibilities.
Candidates must be able to touch-type/audio type to be considered for this role, in line with the competencies and responsibilities set out below.
Competencies
A quality and customer-focused role providing excellent technical competence commensurate with role and standard of service to both internal and external customers.
Team focused - working with colleagues across the wider business.
Proactive - making sure client service and quality standards are met.
Reactive - responding to daily workloads as dictated by customer requirements in a positive, and engaged way.
Achievement of personal targets and professional development.
The ability to use technology proficiently.
About you
Ability to work on own initiative.
Ability to demonstrate attention to details.
Ability to work as an individual and as part of a positive and collegiate team.
Excellent customer service and communication skills.
A positive attitude and a proactive approach to problem-solving.
Ability to coordinate a variety of actions concurrently.
The ability to work comfortable to given targets.
Responsibilities
Provide administrative support to adjusters.
Carry out specific tasks on claims as directed by the owning adjuster.
Assist with the preparation of reports, which will involve typing and formatting reports.
Liaise with experts such as: lawyers, forensic scientists, Surveyors, damage mitigation and other parties as appropriate.
Assist management of adjuster’s claim diaries and where applicable issue file reviews to policyholders and Insurers.
Manage adjusters’ mailboxes when they are on leave.
Maintain continual professional development in any technical or legal changes.
You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.
Skills and Experience
Experience of supporting adjusters or other fee earning professionals in an administrative role.
Strong communication skills.
Excellent customer service, organisational and planning skills.
Audio and touch typing skills.
Education and Qualifications
A willingness to take professional qualifications to progress career into technical roles, including CILA/CII.
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