Clinical Service Manager - Prescriber
Employer: Oviva
Location: Remote, UK
Temporary: For this specific role, you will be supporting the CSM Prescriber team on a 6-month secondment
Working hours: Full time
Salary: Not listed
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At Oviva, we’re on a mission to make sustainable, personalized, clinically effective care accessible to everyone and to deliver against our vision of becoming Europe’s leading AI-powered chronic care platform.
Our digital programmes support people living with weight related illnesses. While weight loss is a goal for many, our approach is about so much more: improving health, building confidence, and enhancing quality of life.
We’ve already supported over one million people across the UK, Switzerland, and Germany, with a shared service centre in Poland. Every conversation, coaching session, and line of code helps move us closer to a healthier future. Join us and be part of the team making that future possible.
The role
As a Clinical Service Manager, you are responsible for ensuring high team performance, strong clinical standards, and supportive people management. You’ll contribute to clinical service delivery while also fostering a high-performing, engaged, and mission-aligned team. You’ll help implement key frameworks around QA, safeguarding, and training, support the business strategy by cascading priorities to your team, and provide valuable feedback to shape programme delivery and innovation.
You will contribute to OKR delivery through execution and feedback loops, though full OKR ownership remains with the Clinical Leadership Team. This is a great opportunity for someone growing in leadership and eager to expand their scope within Oviva’s clinical operations. For this specific role, you will be supporting the CSM Prescriber team on a 6-month secondment.
Key ResponsibilitiesPeople & Performance Management
Lead engaging 1:1s, regular check-ins, and team discussions to foster growth.
Drive team performance using clear goals and KPI metrics (e.g., attendance, utilisation, QA).
Address underperformance constructively and confidently.
Create an inclusive, values-aligned team culture that reflects the Oviva Way.
Clinical Contribution
Deliver care or coaching weekly to maintain service awareness and inform team coaching.
Use first-hand clinical insights to flag improvements to pathways, tech, or support tools.
Clinical Governance & Quality
Implement onboarding, training, QA, and safeguarding processes in partnership with clinical leads.
Ensure readiness and consistency across all team compliance activities.
Act as the primary escalation contact for day-to-day governance issues.
Cross-functional Collaboration
Collaborate with QA, Pathway, Product, and Content teams to evolve programme design.
Actively contribute to cross-team forums and service improvement discussions.
Provide frontline insights that inform product development and content creation.
Operational Alignment & Communication
Lead team through change: Support the team in a fast-paced, growing environment by managing business change effectively and ensuring clinical standards remain high as we scale.
Translate priorities into action: Turn team-level KPIs and clinical priorities from leadership into clear, actionable tasks for your team.
Resource management: Partner with the Resourcing Team to manage rotas and caseload allocation to ensure efficient service delivery.
Clear communication: Cascade business updates effectively, ensuring the team is aligned around our goals and motivated by the business’s direction.
About You
Essential
Leadership Experience: At least 3 years of experience operating at a level responsible for managing people.
Change Management: Proven experience leading teams through periods of change and managing services from an operational perspective.
Operational Performance: Strong ability to review and manage KPIs (Key Performance Indicators) to drive team performance.
People Management: Experienced in managing underperforming staff and handling daily people issues like sickness and administrative tasks.
Communication & Motivation: Ability to engage, motivate, and provide clear objectives to a remote team of nursing prescribers.
Problem Solving: Must be solutions-focused and proactive in initiating workstreams without being prompted.
Desirable
Technical Proficiency: Familiarity with using OCS (the clinical platform software).
Industry Context: Experience in digital health or pioneering clinical programs (Tier 3).
Quality & Safeguarding: Ability to balance operational clinical performance with quality and clinical safety.
Education & Qualifications
Professional experience in Prescriber/Dietetic,..
Experience managing non-medical prescribers or obesity nurses is highly relevant for this role.
Leadership Training: Training in leadership or team supervision is preferred, as the role's primary purpose is people management.
What we offer
A mission-driven environment focused on making a real-world impact.
High-growth opportunities with a clear path to broader strategic leadership.
A flexible remote/hybrid work culture across the UK, Germany, Switzerland and Poland.
Annual learning & development budget.
Home working allowance and flexible working hours.
Competitive compensation, benefits, and inclusive policies (enhanced leave, etc.)
Having a culture that people want to work in, is very important to us. We do this by keeping our values at the forefront of everything we do:
We put the patient first, We empower our teams, We make it happen
Oviva is passionate about creating an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. We are a truly inclusive place to work, where everyone can be themselves and everyone is welcome. We welcome and encourage applicants from all backgrounds and identities, including but not limited to race, ethnicity, gender, sexual orientation, age, ability, religion, and socioeconomic status. We actively seek out candidates who bring a unique perspective to help us build a stronger, more inclusive team.
We're Proud to be a Disability Confident Employer
Ready to make a difference? Join us in transforming digital healthcare. Apply today!
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