Workflow Coordinator*
Recruitment agency: Owen Reed
Location: Fully Remote
Temporary: 12 Month FTC (Full-Time)
Working hours: 07:30 – 15:30 (1-hour break)
Salary: Not listed
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Owen Reed is looking for a Workflow / Document Specialist for a top law firm.
Job Title: Workflow / Document Specialist
Contract: 12 Month FTC (Full-Time)
Location: Fully Remote
Hours: 07:30 – 15:30 (1-hour break)
The Role
We are recruiting a versatile and highly organised Workflow / Document Specialist to join a busy Document Design Centre team. This is a unique 50/50 split role, combining hands-on document production with workflow coordination responsibilities.
You will play a key role in ensuring seamless workflow operations while delivering high-quality document services, maintaining exceptional client service standards in a fast-paced, professional environment.
Key Responsibilities
Deliver high-quality document services with a strong focus on accuracy and deadlines
Coordinate and manage workflow across the Document Centre
Act as a key point of contact for team queries, escalating issues where necessary
Monitor team productivity and identify any risks or bottlenecks
Ensure adequate staffing levels and liaise with management for additional resource
Handle first-line queries and complaints, ensuring prompt resolution
Produce professional, consistently formatted documents in line with brand guidelines
Provide technical troubleshooting support for document-related issues
Manage and prioritise multiple projects effectively
Maintain strong client relationships and deliver excellent customer service
Support reporting processes, including data collation for monthly reports
Ensure effective communication and handover between shifts
Continuously develop technical skills and stay up to date with new technologies
About You
Proven experience in workflow coordination within a document production environment
Previous document production experience within a legal or professional services setting
Strong knowledge of document production tools, systems, and best practices
Advanced technical capability and problem-solving skills
Excellent communication skills, both written and verbal
Ability to manage multiple priorities under pressure
Strong attention to detail and commitment to quality
Proactive, self-motivated, and able to work independently
Comfortable working in a fast-paced, deadline-driven environment
Flexible, adaptable, and solutions-focused
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