Welcome Team Associate
Employer: KatKin
Location: Work fully remote within the UK
Working hours: Part-time - 24hr fixed hours per week, part-time
Salary: Competitive pay with commission structure
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What we do at KatKin
KatKin was founded in 2019; we’re on a mission to shake up the cat food industry, take on the big corporate cat food brands, and improve the lives of cats all across the country.
We deliver fresh cooked, 100% meat, preservative free, nutritionally complete cat food on a regular basis to 65k+ happy cats across the UK, and counting.
We are a young, diverse team who work in an inclusive and supportive environment.
We are based in London and have big plans to expand over the coming year - this is where you come in!
Why You’ll Love Working With Us
If you want to join an ambitious, mission-driven, high-growth startup that’s making a genuine difference to cats’ (and their people’s) lives, you’ll love working at KatKin. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. We’re a small, entrepreneurial, creative team, focused on the mission to give all cats the food they deserve - 100% fresh human-grade meat.
The Role
As a Welcome Team member, you’ll be the first real-life contact that KatKin customers have with our brand. Your mission is to make every cat parent feel welcome, informed, empowered and excited about their cat’s fresh meals. You will be responsible for calling cat parents to help them to understand our full proposition and products and improve loyalty.
The aim of this role is to deliver moments of delight to our customers, starting with phone calls, but this will expand to various methods as we explore new opportunities in future to provide a world class experience.
In this role, you can expect to have:
24hr fixed hours per week, part-time, work fully remote within the UK (with option for more)
Average 4-8 hour shifts
Competitive pay with commission structure
Great conversations all about KatKin cats and their parent
Key ownership areas
Outbound calling new customers to deliver moments of delight by talking to them about their experience, advising them on our range of products and informing them of our proposition and service
Monitoring your own productivity levels as well as performance in trial conversion improvement, quality scores and commission earned
Submitting Voice of the Customer workflows to deliver valuable insight and improvement ideas back to the wider business.
Helping to deliver our team goals and motivating your colleagues around you
Who we are looking for:
You take pride in your work and are able to demonstrate great listening skills
You are driven by KatKin’s mission to change the cat food industry
You are passionate and patient when helping our customers
You are in your element when speaking with others on the phone
Naturally warm and fun in your interactions
You are self motivated, outgoing and able to work independently
You are goal driven
Knowledge of cats and cat-parent customers is a massive bonus
What We Offer
Fully remote work within the UK
Flexibility work around auditions and other commitments
Comprehensive training and mentorship
Work available all year round
Driven and motivational work environment
The perfect opportunity for anyone who loves cats and want flexible scheduling.
To Apply
All cover letters are reviewed by one of the squad members, please let us know:
Why this role excites you?
Which DTC brand’s customer experience impressed you the most and why?
(Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience at KatKin?
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