Volunteer Support Officer
Employer: Mental Health Innovations
Location: Remote, based in the UK
Working hours: 20 hours per week, covering a service that operates 7 days a week. Following a shift rota that typically includes some evening work and one weekend shift per month. Availability can be discussed further at interview
Salary: £32,000 per annum
Closing date: 26th June 2026 at 5pm. We reserve the right to close the job advert early if we receive a high number of applicants.
-
Job Summary
To provide first-line guidance and wellbeing support for MHI volunteers, fostering confidence, skills and a positive experience. Includes daily rota management and responding to volunteer queries
Key ResponsibilitiesManage the volunteer Shout and The Mix service rotas on a day-to-day basis through the week, ensuring appropriate support and coverage for the Shout and The Mix services
Ensure that all volunteers sign up for shifts before volunteering, and following up with those who have not turned up for shifts
Provide debrief, wellbeing and practical support to MHI volunteers during core working hours and occasional evenings, in line with the Volunteer Support Team rota.
Respond to escalations from Supervisors and to incoming queries from volunteers in a timely and compassionate manner.
Review conversations and activities undertaken by volunteers, providing constructive feedback to support learning and development and escalating to the Volunteer Support Manager where appropriate
Support the Volunteer Support Manager to deliver initiatives to improve volunteer retention and reactivation/retraining across all programmes
Act as a champion for volunteers within MHI and in the wider volunteer community.
Actively contribute to the development of volunteer support to ensure it remains relevant, effective, and of the highest quality.
Person Specification
Essential Criteria
Experience of working in a busy team environment, with the ability to manage competing priorities.
Experience providing support, guidance or supervision in a volunteer, community, helpline, or similar setting.
Strong interpersonal and communication skills, with the ability to build rapport and demonstrate empathy and compassion.
Experience of giving feedback constructively to support learning and development.
Ability to manage rotas, schedules, or other organisational systems, ensuring accuracy and attention to detail.
Confident in using IT systems and database/rota management software.
Ability to remain calm and professional when responding to queries, escalations, or challenging situations.
Strong commitment to safeguarding, wellbeing, and equity, diversity and inclusion.
Flexibility to work occasional evenings and outside normal office hours in line with the team rota.
Knowledge of volunteer management best practice
Desirable Criteria
Experience of working or volunteering in the charity sector
Experience providing wellbeing or debrief support to volunteers, staff, or peers.
Understanding of digital service delivery and online support platforms.
This role is subject to eligibility to work in the UK, plus satisfactory background and reference checks.
We understand that AI is increasingly part of everyday life, and you might choose to use it when putting together your application. While AI can be a helpful tool, we ask that anything you submit reflects your own skills, experiences, and perspective. We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
Join our Substack and get practical job‑search support including: weekly Q&A, 70+ guides, flexible income ideas, weekly calls, monthly camera‑confidence sessions, expert insights, and behind‑the‑scenes updates.
£5 per month, no long‑term commitment. Come, take what you need and leave whenever it stops helping.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.