Virtual Facilitator
Employer: The Chartered Institute of Marketing
Location: Remote
Working hours: This is a casual role with no guarantee of the hours but on average we can offer 10 to 12 hours monthly.
Salary: £15 per hour
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Virtual Facilitator – Remote / Casual zero hour contract £15 per hour
Are you looking for a flexible and remote based role? Do you have access to a good Wi-Fi connection and a laptop/desktop with webcam and audio? Excellent working knowledge of ZOOM?
At CIM (The Chartered Institute of Marketing) we are seeking a Virtual Facilitator to join the organisation on a zero hour contract basis.
The working pattern may vary daily however, the hours tend to be between 08:00hrs and 22:00hrs Monday - Friday. Approx. 2 or 3 hours per session.
This is a casual role with no guarantee of the hours but on average we can offer 10 to 12 hours monthly.
About the role:
To manage customer expectations by supporting and facilitating CIM training courses that are delivered virtually via Zoom or any other video conferencing platforms across the different business areas of the Commercial Department, Open, Business Solutions and CIM Academy.
In a typical shift you might:
Support the Course Director throughout the training delivery by managing customer requirements or technical issues.
Cross reference and register attendees, reporting back to the Client Services team with any discrepancies.
Ensure the training session is recorded when required.
Co-host the training course with the Course Director by launching polls or breakout rooms as and when requested.
Immediately report any issues that occur during the training course to the Client Services Manager or Client Services team.
Ensure all data and operational protocols are adhered to throughout the virtual facilitating process.
For this role, you'll need:
IT Equipment
Use of own laptop/desktop with webcam and audio - essential
Good Wi-Fi connection - essential
IT Skills
Experience of using virtual platforms such as Zoom
Confident PC user, comfortable working with MS Office
Experience of using CRM systems - desirable
Communication Skills
Strong attention to detail and accuracy
Excellent grammar and spelling
Communicates all needs, instructions and decisions clearly
Good organisation and time management
CIM, The Chartered Institute of Marketing – we support, develop and represent marketers, organisations and the profession all over the world. Our ability to award Chartered Marketer status recognises a marketer’s commitment to staying current and abiding by a professional Code of Conduct.
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