Training and Volunteer Coordinator
Employer: Pro Bono Community
Location: The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities.
Working hours: full-time
Salary: £31-35,000
Closing date: Monday, May 11th at 11pm
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PBC is seeking a Training and Volunteer Coordinator
Pro Bono Community is a registered charity that has developed specialised training programmes for students, trainees and lawyers covering the practical skills involved in delivering free legal advice and areas of social welfare law. In conjunction with the training, the charity arranges and manages volunteering placements at Law Centres and other advice agencies. The charity’s activities include a number of grant-funded projects which the coordinator will be heavily involved in.
We are looking for individuals to join our team who share our aims and mission and are driven to make them a reality.
About the role
Pro Bono Community is looking for a Training and Volunteer Coordinator to help us run programmes aimed at improving the amount and quality of access to justice by training law students and others and then placing them to work as volunteers at advice agencies.
The Training and Volunteer Coordinator will report to and work alongside the Director to undertake work supporting the charity’s activities with a focus on recruiting and training students and lawyers and then coordinating volunteering placements for them at Law Centres and advice agencies. The role also includes administrative work relating to a pioneering digital advice clinic the charity runs in conjunction with a Citizens Advice agency in London.
This is a full-time role with a salary of £31-35,000 depending on experience and the charity is seeking to appoint someone with knowledge of training and the legal/advice sectors and/or experience in a similar role. Occasional weekend work may be required. The role will involve working from home with some travel involved to London and elsewhere in support of the charity’s activities. The role includes annual leave of 25 days and a workplace pension scheme.
Responsibilities
Training and General Administration
Producing and printing publicity and training materials
Maintaining databases, content management systems, websites, social media and other tools
Dealing with enquiries, including those made via the PBC mailbox and telephone line
Organising the location and timetabling of training programmes
Liaising with trainers and others to facilitate training
Attending training programmes and assessments where necessary
Keeping attendance records
Monitoring development of the training content and facilitating discussions between stakeholders/authors
Volunteer coordination
Arranging volunteer placements with advice agencies
Designing and implementing rotas for volunteering
Managing PBC’s online volunteer portal and volunteer activity logs
Monitoring attendance and feedback
Reacting to problems arising from attendance and other issues
Dealing with volunteer enquiries
Liaising with advice agencies on volunteers’ performance
Dealing with enquiries from advice agencies
Monitoring and Evaluation
Assisting advice agencies to evaluate volunteers’ impact through focus groups, surveys and other research tools
Collating and analysing data
Coordinating monitoring and evaluation reporting
Designing and implementing monitoring and feedback tools
Reviewing and revising monitoring and evaluation processes
Partnership management
Working with the Director to:
Develop and maintain productive relationships with Law Centres, advice agencies, universities, law firms and other stakeholders
Identify and source partnership opportunities
Explore new ways of working with partners
Competencies
Essential
Administrative experience in the legal, educational or voluntary sectors
Excellent organisational and interpersonal skills
Strong written and oral communication skills
Attention to detail
IT skills
Ability to work well independently and as part of a team
Very good internal and external stakeholder management skills
Problem solving
Ability to identify areas for improvement in processes and policies
Ability to be flexible and assist with different aspects of the project as necessary
Use of initiative
Desirable
Legal background
Knowledge of or experience in the free legal advice sector
Knowledge of or experience in the training/HE sector
Experience of working with volunteers
Knowledge of digital training and communications tools
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