Trainer Support Specialist
Employer: Beam
Location: Hybrid
Working hours: Full time
Salary: £30K – £35K
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At Beam, you get to do work that matters for the world. We’re solving the world's toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀
It’s not easy. Nothing worth doing ever is.
Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
From top-tier coaching and personal development budgets to competitive salaries, we take care of everyone who works at Beam.
We’ve already seen incredible growth from our Magic Notes product, helping case workers save over 8 hours of admin per week. From social workers and NHS clinicians to mental health practitioners and safeguarding specialists, over 20,000 frontline workers across the UK are now using Magic Notes regularly to deliver faster, more human-centred support.
We’re looking for an energetic and empathetic Trainer Support Specialist to help frontline workers across the UK get the most out of Magic Notes, our AI tool built by and for people on the frontline.
You’ll lead engaging training sessions, support users one-to-one, and play a key role in helping thousands of practitioners feel confident using technology that makes their day-to-day work easier.
You’ll be
Delivering engaging training sessions: Lead live and online sessions that are clear, practical and inspiring. You’ll help users feel confident using Magic Notes and bring energy to every session.
Training on the road: Travel across the UK to deliver in-person training and support local teams as they get started with Magic Notes.
Providing ongoing support: Be a trusted point of contact for users after training, answering questions, solving small issues and making sure every user feels supported.
Building helpful resources: Work with our Support teams to improve guides, videos and resources based on user needs and feedback.
Collaborating to improve Magic Notes: Share insights with Product, Engineering and Customer Success teams to help us make the product even better.
You have
Training experience: You’ve been a teacher, trainer or facilitator, and you know how to hold a room and adapt your delivery to different audiences.
High energy and engagement: You bring warmth, enthusiasm and clarity to every session, keeping people interested and motivated.
The ability to deliver repeat sessions with energy: You know how to keep delivery fresh and engaging for each new or repeated group.
Empathy and understanding: You can connect with frontline workers and understand their challenges, making technology feel accessible and relevant.
Clear communication: You’re confident in presenting and explaining complex ideas simply, both in person and in writing.
Strong organisation and adaptability: You manage time well, handle change smoothly and stay calm under pressure.
An interest in technology: You’re curious about innovation and enjoy helping others get comfortable using new tools.
Bonus: You can speak another European language, with a strong interest in Italian or Dutch!
About Beam
Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.
We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by WIRED as one of London's 10 hottest startups and by LinkedIn as a Top 15 UK Startup. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian.
We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam and Dropbox.
Perks
Generous EMI-qualifying share options
Access to therapy, coaching, classes & content - powered by Oliva
Your own financial well-being coach, through Bippit
Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme where we contribute 3% of your salary and you contribute 5%.
Free subscription to the Calm meditation app
Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Start your journey to a more impactful career today. We're excited to hear from you.
Reasonable adjustments:
Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.
We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.
If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.
Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.
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