Supporter Journey Manager
Employer: Woodland Trust
Location: This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.
Temporary: 6 Month FTC
Working hours: Full time
Salary: £43,672 Per Annum
Closing date: Sunday 23 Nov 2025
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The Woodland Trust is looking for a Supporter Journey Manager to support the development of supporter journeys.
The Role:
• You’ll develop the supporter journeys in preparation for the launch of our new CRM system, Dynamics 365.
• You’ll ensure supporter journey are evidence based, adopting a test and learn approach to optimise and inspire supporters to become committed.
• You’ll collaborate with internal teams to identify any gaps in audience insight and develop action plans from them.
• You’ll lead a small team and provide direction and support where needed.
• You’ll manage a delivery programme of journey improvements across the Trust to ensure all journeys complement and work together.
• You’ll work with stakeholders to build understanding and ensure they are aligned with the programme to improve marketing consent across all supporters.
• This role is a 6 month fixed term contract.
• This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.The Candidate:
• You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.We are looking for candidates who have the following:
• Worked in a supporter or customer centric role.
• Strong collaboration skills with the ability to work with different teams, projects and programmes.
• Experience setting and monitoring budgets for delivering supporter journeys.
• Knowledge of the principles underlying Charity Commission regulations, GDPR and other applicable legislation.
• Experience leading diverse teams and delivering change without direct responsibility.
• Proactive thinking skills, with the ability to identify improvements and commit to deliverable actions.
• Knowledge of cross functional groups to deliver strategy and plans.
• Experience in resource management with responsibility to manage direct reports whose focus is on data selections and consent and permissions.
• Strong organisational and prioritisation skills, often working with complex and conflicting information.
• Knowledge of communicating ways of working.Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance ProgrammeAbout Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that you answer the Application Questions to show your relevant skills and passion for the role.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams on 3rd December 2025.
For queries relating to this new opportunity please email recruitment@woodlandtrust.org.uk.
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