Support Services Officer
Employer: Ovacome
Location: Home-based with an appropriate working space where confidentiality can be assured. Able to attend monthly meetings in London and travel for work. Lives within the UK.
Working hours: 21 hours (part time) to 35 hours (full time) per week, with flexibility around core operational hours. We offer flexible hours to accommodate caring responsibilities. Core hours of work are between 8.30am to 5.30pm. Wednesday is a core working day.
Salary: £28,500 – £33,000 per year (full time), pro-rata if part time.
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Role and responsibilities:
To work within the support team in providing the first point of contact for all support enquiries to Ovacome, via telephone, email, text, instant chat, Skype and social media channels.
To provide information and support on a wide range of ovarian cancer issues, including broader issues around living with cancer, ensuring that all information is evidence based and up-to-date.
To assist in the moderation of the My Ovacome support forum and provide information where required to members.
To assist in keeping the Support Services information on the Ovacome website up-to-date.
To keep full, accurate, contemporaneous records of all enquiries following Ovacome policies and procedures, including confidentiality and data protection.
To maintain and update records on the Ovacome database.
To assist in the organisation and facilitation of Ovacome groups as required.
To maintain knowledge of clinical and research developments in ovarian cancer through relevant journals, attending conferences and liaison with healthcare professionals.
To assist with the production of reports as required.
To participate in regional support events as required, liaising with local services prior to the event.
To contribute to the Ovacome information resources and work with other members of the Ovacome to produce content that is of interest to our community.
To work with the support team to identify common questions and themes from our service users so that we can proactively meet the needs of the wider community.
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