Client Services Co-ordinator
Employer: PAM Group
Location: Homebased/Remote
Working hours: Part time x16 hours per week
Salary: £10,158.72 per annum
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The Vacancy
Client Services Coordinator - Occupational Health x16 hours per week
An opportunity for a Client Services Coordinator has arisen for PAM OH Solutions Ltd. Homebased/Remote
Part time x16 hours per week, salary pro rata
Key Accountabilities and Responsibilities
Providing the highest level of service to our internal and external clients
Booking of referrals from clients working within KPI
Management of incoming emails from both internal teams and external clients
Resourcing planning and monitoring of clinician diaries
Support as required to our clinic team
Support to clinical team
Skills, Experience & Qualifications
The ideal candidate, will have previous experience in admin systems and data handling preferably in Occupational Health settings. Administrative duties, system admin, client contact, completing trackers and producing data reports.
The ideal candidate will be able to demonstrate excellent communication skills with proven customer service experience within a business to business sector. Will have a resourceful, strong motivational ability and a commitment to service delivery excellence. Ensure that all communications are managed effectively through the business to ensure on time, on budget and a quality service to our clients.
Our Company Benefits Package
We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
25 days annual leave plus bank holidays with the option to buy or sell up to 5 days (FTE)
Life insurance scheme valued at 4x your annual salary
Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
Long service rewards & flexible Working Hours
Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
Support with training and development
Group Income Protection
Our Values and Behaviours
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues.
Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:
Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.
Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.
Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
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