Employer: Stroke Association
Location: Home-based, UK, Nationwide - However, occasional travel may be required as part of this role (may include team meetings)
Temporary: This is a casual contract
Working hours: 16 hours per week
Salary: £17.45 per hour
Closing date: 15 November 2026
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We are recruiting for three, 16-hour posts to work under a casual contract to join our Bank Support Team. We welcome applications from a wide range of candidates including people who are new to the organisation as well as former employees who have recently left or retired. The Bank Support Team provide resilience to our support services at times of limited capacity which currently impact our people and contract obligations.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for innovative, passionate and professional individuals with excellent interpersonal and organisational skills to join our Bank Support Service. The Bank Support Service is there to support our commissioned services and SA Connect with unplanned absences such as vacancies and sickness absence, so we can continue to provide continuous high-quality support to Stroke Survivors.
Reporting to a Bank Service Delivery Coach the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams.
The Stroke Association Bank Support Coordinator will:
Work with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes.
Deliver an effective service in line with our case management principles
Effectively utilise a range of internal and external resources, in meeting the identified support needs of an individual.
Take responsibility for keeping yourself well, physically and mentally. Seeking the support of peers and your manager especially when complex or challenging calls test your resilience.
Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
You will be/ have experience of:
Experience of providing person-centred support to vulnerable people or people with a disability or long-term health condition and their carers
An effective listener with the ability to communicate clearly and effectively with a wide audience including anyone experiencing communication difficulties, primarily via telephone but will also include written and digital methods such as video calls
Experience of using technology and IT systems to record and maintain client data
Emotionally resilient with the ability to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Please click here to view the role profile.
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