Support and Training Coordinator
Employer: Kids Matter
Location: Remote (based in England, Scotland & Wales with occasional travel required)
Working hours: 28 hours per week (4 days)
Salary: £20,288 – £22,932 pro rata (£9,792 – £10,144 actual)
Closing date: 9am on Monday 13th July
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Overall purpose
The purpose of the Support & Training Coordinator is to ensure that facilitators are prepared, supported, and well held through the training pipeline and throughout their time as a facilitator with Kids Matter, as well as ensuring the practical and relational infrastructure around training and ongoing support remains strong, enabling facilitators to step into delivery with confidence and clarity.
This role underpins support to the Support Coach Team and our partner facilitators, ensuring the journey of running programmes in local communities is clear, relational, and well organised.Key responsibilities
Facilitator Training Coordination
Manage onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks.
Notice and flag any barriers to access (practical, emotional, digital, or confidence related), ensuring people feel supported.
Coordinate the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems.
Support Kids Matter Trainers with practical arrangements to ensure training runs smoothly.
Ensure communication and materials are accessible, clear, and inclusive thus supporting a diverse range of facilitators.
Ensure records, databases, and tracking systems are kept up to date.
Facilitator Support Coordination
Support the Support Coaches by coordinating essential ongoing facilitator engagement: including group
calls, follow up sessions, communication touchpoints and additional resources.
Monitor and report on facilitator engagement to encourage the creation and maintenance of healthy partnerships.
Ensure all communication and support offered is clear, consistent and accessible to different learning styles, needs and contexts.
Provide general administrative support to the Support Coach Team.
Liaise with wider teams as required to ensure facilitators remain held and engaged with Kids Matter.
Systems, Quality & Continuous Improvement
Develop and maintain systems that monitor and support the full facilitator journey — from onboarding through to ongoing support.
Ensure CRM and tracking systems reflect facilitator progress and support needs.
Identify opportunities to streamline processes and improve the training and support journey.
Adapt to emerging or unpredictable administrative needs that arise in a relational support environment.
Work within safeguarding processes, escalating concerns when needed.
Wider team involvement
Contribute towards staff prayers and, on occasion, lead ‘Thought for the Day’.
Provide additional support to other teams when appropriate.
Engage with team-wide meetings and trainings.
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