Stroke Association Bank Support Coordinator
Employer: Stroke Association
Location: Home-based, UK Nationwide. However, occasional travel will be required as part of this role.
Working hours: This is a casual contract with flexible weekly hours
Salary: £16.89 per hour (plus inner London weighting £2.17 per hour or outer London weighting £1.25 per hour may be applied in accordance with where you live)
Closing date: Friday 20 February 2026
-
We’re looking for, but not restricted to, staff returners, who recently left or retired who would like some flexible work under a casual contract to join our Bank Support Team. Our Bank Support team provide resilience to our support services at times of limited capacity which currently impact our people and contract obligations.
Reporting to a Service Delivery Coach the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We are looking for innovative, passionate and professional individuals with excellent interpersonal and organisational skills to join our Bank Support Service. The Bank Support Service is there to support our commissioned services and SA Connect with unplanned absences such as vacancies and sickness absence, so we can continue to provide continuous high-quality support to Stroke Survivors.
Reporting to a Bank Service Delivery Coach the role will provide flexible support to a variety of services within our Locality Impact and Support Line teams.
The Stroke Association Support Coordinator will:
Work with stroke survivors and carers to identify their needs, providing person centred support which enables them to achieve their desired outcomes.
Deliver an effective service in line with our case management principles
Effectively utilise a range of internal and external resources, in meeting the identified support needs of an individual.
Take responsibility for keeping yourself well, physically and mentally. Seeking the support of peers and your manager especially when complex or challenging calls test your resilience.
Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
You will have experience of:
Providing person-centred support to vulnerable people or people with a disability or long-term health condition and their carers
Using technology and IT systems to record and maintain client data
You will be:
An effective listener with the ability to communicate clearly and effectively with a wide audience including anyone experiencing communication difficulties, primarily via telephone but will also include written and digital methods such as video calls.
Emotionally resilient with the ability to handle a variety of calls, potentially dealing with complex and challenging situations whilst working in your own home
To fulfil the role, you must be resident in the UK and have the right to work in the UK.
Please click here to view the role profile.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Closing Date: 20 February 2026 | Interview Date: 4and 5 March 2026
Please note all roles close at midnight.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
About the Stroke Association
Finding strength through support
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.