Head of Service Design (London)
Employer: UK Youth
Location: Victoria Office, remote/office hybrid
Temporary: 9 Month FTC
Working hours: This position is offered on a full-time basis, though we welcome applications from candidates interested in working 3–4 days per week
Salary: £50,807 (GBP)
Closing date: 25th March 2026 at 23:59pm (midnight)
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This position is offered on a full-time basis, though we welcome applications from candidates interested in working 3–4 days per week
This is a really exciting time to lead on Service Design at UK Youth. The Government’s recently-launched National Youth Strategy represents a shift in youth work’s recognition. UK Youth is about to launch its own new Strategy and we have big ambitions for the coming year – in this crucial leadership role, you’ll drive forward our ambition to design, test and scale the very best solutions to the challenges faced by young people and the professionals supporting them.
UK Youth’s Impact Function has grown over the last year – we’re investing in the power of evidence, human-centred design and influential storytelling to improve the equity and effectiveness of youth work. Join us and help build a society that backs every young person – through each spark, struggle, and success.
Purpose of the job
This role is responsible for the design of UK Youth’s support to young people, youth organisations and youth workers. This could include structured youth work programmes, funding and grants+ programmes, professional development initiatives, and campaigns.
You will lead and oversee end-to-end design processes, ensuring that UK Youth develops fully packaged offers that respond to the evidence base and people’s needs, drive forward our strategy and achieve incredible impact. You will work across UK Youth teams, with external design partners, and meaningfully involving young people and the professionals who support them in the design process.
You will be experienced in developing high quality funding propositions (proactively and in response to new business opportunities). You will be confident in taking a human-centred design approach to tackle some of the youth sector’s knottiest problems. You will design solutions to important problems, ensuring that they are feasible, equitable, impactful and scalable.
In 2026, our priority topics for youth work programmes and network development are: mental health and wellbeing, employability, social cohesion and community safety.
As a leader, you will work closely with research, evaluation, policy, service delivery, network development, and fundraising teams. You will help to improve the skills and confidence of colleagues across UK Youth to apply design methods in their own work and collaborate effectively with the Design team.
Why work at UK Youth?
UK Youth wants all young people to be equipped to thrive and empowered to contribute at every stage of their lives. Youth work can be life changing (and even life saving.) In 2026, we will be launching our new strategy, positioning UK Youth to unlock youth work so that every young person in the UK can benefit. We work with others to ensure that the youth sector is strengthened and that provision is youth-led, evidence-informed, and delivers high-quality outcomes.
UK Youth plays a unique role in addressing the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference, and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. Come and be part of this change in a driven and supportive team that puts evidence at the heart of our work.
Role Responsibilities
Designing Solutions
Developing new business and funding propositions
Embedding Human Centred Design
Building a strong external network to support the Design team’s work
Operations
Experience we're after
Significant experience of leading and overseeing the development of new business propositions and proposals to time-limited funding opportunities
Significant experience of designing interventions (digital and/or physical) for young people and/or those who support them
Experience using human-centred-design methods and mindsets; managing projects across the end-to-end design process
Proven track record of inspiring and motivating diverse teams and improving collaborative ways of working across teams and departments
Experience of developing high quality programme content and curricula for young people, youth workers and/or outdoor learning instructors (desirable)
Experience of commissioning and managing external design freelancers and consultants (desirable)
Experience of designing and/or delivering professional development programmes (desirable)
What we can offer you
We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:
Flexible/Agile Working
27 days annual leave plus bank holidays (pro rata for part time employees)
Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity
Other training available in support of your personal and professional development
Pension scheme (currently UK Youth match employee contributions up to 5%)
Membership of our life insurance scheme which would pay-out up to 4 times your salary
Employee Assistance Programme to support employees both professionally and personally
20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.
IT equipment provided for the duration of contract
CycleScheme and TechScheme
How to apply
If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.
Closing date: 25th March 2026 at 23:59pm (midnight)
Provisional Interview Dates: 1st and 2nd April (In person at our London Office)
As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.
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