Ski Expert (Sales)
Employer: SkiWeekends
Location: Home-based
Working hours:
September - April: The role can be based on 32-40 hours per week (shifts).
May - August: this can be reduced if required.
The Sales telephone lines are open:
September - April: 9am to 7pm Monday to Friday, Saturdays 9am - 5.30pm, Sundays 10am - 4pm(Dec - Feb)
May - August: 9am to 5.30 pm Monday to Friday
Flexibility and rotas are planned with you to cover sales open hours
Salary: Package £26-34K OTE - Including basic and monthly team and personal commission
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Role - Sales Ski Expert
If you are an enthusiastic skier or snowboarder and experienced, motivated ski sales person, then this is your chance to combine your passion with your sales talent as a Sales Ski Expert, apply today.
The Perfect Fit
Passionate skier or snowboarder who has extensive ski holiday sales experience, looking for a flexible, supportive, fresh thinking working environment, where you highly value working from home.
About us
SkiWeekends is over 30 years old and has been operated by us for 15 years. Now under the parent company of Ski Elements Ltd, we also acquired flexiski in 2021. The owners Sarah and Dan Fox are both passionate skiers who love the mountains and the ski industry, they have visited almost every resort and most hotels on the program and are involved on a day-to-day basis. The teams (both overseas and in the UK) are at the heart of who we are and building a happy team who get the job done is core to what aim to achieve.
Ski Weekends - the UK's largest short break ski holidays operator, focusing on its catered chalets and 2 - 4* hotels across the alps. Flexiski; with luxury chalets and 4-5 star hotels. Featuring more than 30 resorts across 5 countries.
Reporting to:
Sales Director – we operate a flat and open structure, making decisions quickly.
Location & Hours:
Home-based We accommodate flexible working hours by working as a team to ensure we have appropriate cover to handle customer enquiries quickly.
September - April: The role can be based on 32-40 hours per week (shifts).
May - August: this can be reduced if required.
We don't let working from home get in the way of being a team that performs and has fun.
Role Overview
The primary responsibility of this role is to sell holidays, maximising conversion of enquiries to achieve targets. The role focuses on delivering a high level of service to customers, matching the right holiday with their requirements, and demonstrating meticulous attention to detail for all elements of their booking to ensure the holiday happens as expected.
Principle Responsibilities:
Sell & book ski holidays – using your knowledge to guide customers to the right holiday choice for them
Engage customers to book and rebook – forming relationships with customers who become our guests and choose to rebook with you
Work to targets to ensure maximum sales revenue, margin and conversion – both individually and as a team
Action telephone, email and chat enquiries and online bookings – ensuring a speedy, honest response is the norm
Sell additional ski holiday services e.g. equipment hire, lift passes, transfers
Provide great customer service, always demonstrating our values – being proud of who we are and what you do
Accurately complete all administration related to customer bookings – getting it right for the customer and the business
Minimise loss to the Company through due diligence and attention to detail
Develop and maintain positive, happy, and constructive working relationships with all of the team in the UK and Overseas, agents and suppliers.
Support any other work as may be reasonably asked by the Company – have a “how can I help” attitude to being part of the family
Essential Skills and Attributes:
Passionate skier or snowboarder
French ski resort knowledge (3 valleys, Porte de Soleil, Val d'isere knowledge is preferential).
A broad knowledge of “how ski holidays work”
Selling and customer service skills that are appropriate and effective over the telephone, email and online chat
Proactively & effectively use all sales leads – providing great service to convert enquiries into bookings
Excellent, clear, literate, and engaging communication skills (both written and verbal)
Accurately work with numbers to calculate holiday prices
Accurately provide holiday details
Ability to prioritise, multi task, and work calmly under pressure
A good team player, motivated by achieving team sales targets and finding the right holiday for the customer
Enthusiasm and desire to learn and to take on new responsibilities
Competent on Microsoft applications and can effectively and quickly learn new computer systems/applications and booking processes
Highly motivated, flexible, and resilient to change with a positive 'can do' attitude
Reward & Benefits
Package £26-34K OTE
Including basic and monthly team and personal commission
22+ days annual leave, increasing with length of service plus bank holidays (pro rata)
Overtime paid and additional accrued annual leave
Company pension scheme
Flexible working hours
Work from home
Ski holiday for two people (conditions apply)
Discount for family and friends
Annual team ski trip – subject to business targets
Additional information
The Sales telephone lines are open:
September - April: 9am to 7pm Monday to Friday, Saturdays 9am - 5.30pm, Sundays 10am - 4pm(Dec - Feb)
May - August: 9am to 5.30 pm Monday to Friday
Flexibility and rotas are planned with you to cover sales open hours
How to Apply
Please email your cv with a cover letter to personnel@skiweekends.com. Subject title: Sales Ski Expert Application
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