Service Support Analyst - Reporting
Employer: Livestock Information Ltd
Location: We’re a fully remote organisation however, our roles are UK-based and can only be performed within the UK. We come together in person twice a year for our All Hands events to connect, collaborate, and strengthen relationships. From time to time, there may also be occasional in-person team meetings.
Temporary: This role is being offered on a 12 Month Fixed Term Contract.
Working hours: Full time
Salary: £40,000 – £42,250
Closing date: 4pm on Monday, 13th April
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Are you experienced in monitoring live reporting dashboards and data flows, with a strong focus on ensuring accuracy and resolving issues quickly?
Can you analyse trends, identify recurring problems, and work collaboratively with technical teams to implement long-term improvements?
Do you communicate confidently with stakeholders at all levels, providing clear updates on service performance, data quality, and reporting insights?
If so, we’d love to hear from you!
At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture. To achieve this, we need great people, who share in our values.
As a Service Support Analyst at LI, you will monitor live reporting dashboards and data flows to ensure accuracy and timely delivery, quickly identifying and resolving any issues. Throughout the day, you’ll support incidents and service requests, working with technical teams to fix reporting or data problems.
You’ll analyse trends and recurring issues to support improvements, while also refining reporting processes and automation. Regularly engaging with stakeholders, you’ll provide clear updates on performance and data quality and keep documentation accurate and up to date.
Responsibilities
Your responsibilities will include
Live Service Reporting & Data Assurance
Incident & Request Support (Reporting Focus)
Problem Management & Trend Analysis
Continuous Improvement & Service Insights
Communication & Stakeholder Engagement
Knowledge & Documentation
Please see the attached Job Description for a full list of responsibilities -
Requirements
We are looking for someone with the following
Deep knowledge of ITIL service management processes and best practices.
Hands-on experience in IT Service Management or support, with a focus on reporting
Strong organisational, and decision-making skills to manage competing priorities.
Excellent communication and people skills, with the ability to engage effectively with colleagues and stakeholders at all levels of the organisation.
Proven ability to handle multiple tasks and projects efficiently in a fast-paced environment.
Experience creating, updating, and maintaining reports using ITSM tools.
Analytical thinking capability combined with a proactive, problem-solving approach to challenges.
Qualifications/Certifications
You will hold at least one of the following qualifications/certifications:
ITIL V3
ITIL V4
ITIL V5
Benefits
As an LI employee, you will be entitled to our company benefits which include
A fully remote and flexible working set up
25 days annual leave, increasing by 1 day each year of service up to maximum of 30 days (plus Bank Holidays)
1 Privilege Day
4 x annual salary Life Assurance
Market leading pension scheme through Legal & General
Enhanced Family Friendly Policies
Excellent learning, training, and career development opportunities
24/7 access to our Employee Assistance Programme
A diverse and inclusive culture where everyone is respected and valued
Application and Interview Process
To apply for this role, you will need to submit a CV and answer some pre-screening questions.
The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. Interviews will be conducted either remotely via MS Teams or face to face.
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