Service Desk Analyst
Employer: Stroke Association
Location: Homebased, UK, however, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Temporary: 12 Month Fixed-Term Contract
Working hours: 35 hours per week
Salary: Circa £30,500 per annum
Closing date: Sunday 19 July 2026
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We are seeking to recruit an individual who displays a flexible approach, excellent communication skills and is an effective team player.
Reporting to the Infrastructure and Service Desk Manager within the Technology Team. In the Service Desk Analyst role,you will receive and log all first-line technical queries and requests on the service management tool and offer direct support to internal customers for first and second line incidents.
Key Accountabilities and Main Responsibilities
Act as the first point of contact, providing local and remote users with technical support and requests.
Provide IT support to the organisation.
Resolve IT incidents and service requests.
IT equipment repair
Maintain asset register.
Experience and Personal Attributes
Direct experience of a service desk.
Good understanding of Microsoft technologies
Good understanding of software applications.
Understanding of computer hardware repair.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
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