Service Desk Analyst*
Recruitment Agency: VIQU IT
Location: Fully remote (quarterly meet-ups - fully expensed)
Salary: £28,000 £30,000 per annum
-
Service Desk Analyst
Salary: £28,000 – £30,000
Location: Fully remote (quarterly meet-ups - fully expensed)Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.
Key responsibilities:
Log calls in line with ITIL practices (Incidents, Change, Service Requests)
Allocate and update tickets appropriately
Perform first-line triage and first-line fixes
Respond to incoming calls and emails professionally
Implement basic changes
Monitor systems for alerts and take appropriate action
Monitor application mailboxes
Process service requests
Produce and maintain internal and external reports
Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)
Requirements:
1–2 years’ experience in a technical support or service desk environment (or relevant placement year)
Basic technical background with a strong desire to develop
Professional communication skills (written and verbal)
Understanding or awareness of ITIL processes
Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
Exposure to Azure and/or AWS advantageous
Basic scripting/automation knowledge (PowerShell desirable)
Strong documentation skills
Positive attitude towards training and development
Able to work independently in a fully remote environment
The Work From Home Hub is dedicated to finding and sharing remote and hybrid job opportunities across the UK. The content available on theworkfromhomehub.co.uk is intended for general informational purposes only. While we strive to ensure the information provided is accurate and reliable, we make no guarantees or warranties, expressed or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of the information presented on our site.
This page may contain adverts for products and services tailored to those seeking homebased roles or already working remotely. These adverts help The Work From Home Hub source and share more job opportunities to our community. Support our mission - become a partner today.
